Operations Manager
Salary undisclosed
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Job Title: Operations Manager
Location: Tampa, FL
Job Type: Full-Time on site
Travel: Required (Nationwide)
Range: $70-90K
Job Summary
Form 10 is seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have solid mentoring and leadership skills and a strong background in managed IT services. This role requires a proactive individual who can manage and mentor Regional Field Managers while ensuring excellent service for a nationwide customer base. The ideal candidate will have experience developing and strengthening customer relationships while driving continuous improvement.
Key Responsibilities
About Form 10: Form 10 Group, Inc. is a premier provider of comprehensive outsourced professional Information Technology services to large corporations serving the public sector and government agencies, nationwide. Our services include large scale deployments of new equipment and solutions, enterprise field maintenance and help desk, program management and logistics, and technical support.
Form 10 Group values the power and possibilities that come from diversity, collaboration, and inclusion in its workforce, and we strive to maintain a workplace free from discrimination. We choose our future team members based on their job-related skills and talents, character and behavior traits, accomplishments, and work experiences. Form 10 Group provides equal opportunity to all employees and applicants, without regard to race, gender, religion, national origin, age, veteran status, disability, pregnancy, marital status, sexual orientation, or sexual identification.
Location: Tampa, FL
Job Type: Full-Time on site
Travel: Required (Nationwide)
Range: $70-90K
Job Summary
Form 10 is seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have solid mentoring and leadership skills and a strong background in managed IT services. This role requires a proactive individual who can manage and mentor Regional Field Managers while ensuring excellent service for a nationwide customer base. The ideal candidate will have experience developing and strengthening customer relationships while driving continuous improvement.
Key Responsibilities
- Lead and mentor Regional Field Managers: These managers oversee the daily operations of a regional IT field service team, ensuring efficient and effective service delivery to end customers.
- Provide exceptional customer support: Strengthen and maintain strong relationships with customers by anticipating needs and promoting continuous improvement from the Regional Field Managers.
- Develop clear and concise communication: Deliver clear and effective communication to customers, Form10 senior management, Regional Field Mangers, and other team members. This includes the ability to present to various stakeholders and create documentation as needed.
- Leverage ServiceNow: Ensure that Regional Managers track, manage, and resolve service requests appropriately, and use regional data to improve customer service.
- Identify areas and goals for continuous improvement: Discover opportunities for process improvement and implement best practices to enhance service quality and efficiency. Demonstrate strong analytical and problem-solving abilities.
- Demonstrate the flexibility to travel: Travel to nationwide customer sites as needed to build strong customer relationships. The Operations Manager has control of the travel schedule and must demonstrate flexibility as situations may arise which require sporadic travel, up to 50%.
- Education: Bachelor’s in business, information technology, or a related field. ITIL, PMP, or other relevant certifications are a plus.
- Experience: Five to ten years of proven experience leading teams in an operations capacity.
- Technical Skills: Proficiency or familiarity with IT ticketing systems (e.g., ServiceNow, ConnectWise, Salesforce, etc.) and related technologies.
- US Citizenship: Required by our customer base; no dual citizenship permitted.
- Health Insurance
- Paid time off
- Retirement plan
About Form 10: Form 10 Group, Inc. is a premier provider of comprehensive outsourced professional Information Technology services to large corporations serving the public sector and government agencies, nationwide. Our services include large scale deployments of new equipment and solutions, enterprise field maintenance and help desk, program management and logistics, and technical support.
Form 10 Group values the power and possibilities that come from diversity, collaboration, and inclusion in its workforce, and we strive to maintain a workplace free from discrimination. We choose our future team members based on their job-related skills and talents, character and behavior traits, accomplishments, and work experiences. Form 10 Group provides equal opportunity to all employees and applicants, without regard to race, gender, religion, national origin, age, veteran status, disability, pregnancy, marital status, sexual orientation, or sexual identification.