Epicareer Might not Working Properly
Learn More

App Production Support Engineer

Salary undisclosed

Checking job availability...

Original
Simplified

Immediate need for a talented App Production Support Engineer . This is a 12+months contract opportunity with long-term potential and is located in Plano, TX /Chicago, IL /Chandler AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-58799

Pay Range: $68 - $73/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

  • Key Skills: Red Hat Ansible Tower, JFROG Artifactory, OpenShift containers, Apache Kafka.
  • Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
  • Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
  • Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
  • Take ownership of problem root cause analysis and implement appropriate remediation.
  • Lead chronic issue investigations to minimize business impact and maintain system health.
  • Drive proactive monitoring review and implementation strategies.
  • Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
  • Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Client monitor setup.
  • Lead production incident triaging calls.
  • Provide production on-call support, including weekend rotation on a round-robin basis.
  • Execute disaster recovery procedures and strategies.
  • Respond to and resolve production tickets promptly to meet SLA requirements.
  • Strong experience on OpenShift containers, Apache Kafka.
  • Hands-on experience with Red Hat Ansible Tower, JFROG Artifactory, XLRelease. Client and Cloudbees Jenkins.
  • Expertise in Unix systems.
  • Experience in artifact repositories, dependency management and compliance engines to scan artifacts in Artifactory for vulnerabilities and policy violations.
  • Strong understanding of CICD pipeline.
  • Proficiency in scripting languages such as Python or Bash for automation.
  • Experience with monitoring tools like Dynatrace and Client to maintain platform reliability.
  • Demonstrated ability to contribute to automation efforts for improved operational efficiency.
  • Bachelor s degree in computer science, Information technology, or a related field.
  • Proven experience in a production support or similar role, preferably in a CICD Platform environment.
  • Availability for on-call support, including weekend rotations, on a round-robin basis.
  • 7+ years of experience in production operations.
  • Excellent communication and collaboration skills for effective work across cross-functional teams.
  • Familiarity with database platforms such as Oracle or PostgreSQL.
  • Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies.
  • Certification in Red Hat Linux, DevOps methodologies or related fields.

Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job