Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Client Support Manager

Salary undisclosed
Checking job availability...
Original
Simplified

Video Game Partner Support Coordinator Lead

Contract: 1 year (chance to extend)

Location: Remote!

ABOUT THE /TEAM:

At the core of this AAA game studio’s success are talented, passionate people. This company prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

The client’s games store operations team builds resources, processes, tools and experiences that make the experience of publishing products on the games store smooth, easy, and enjoyable. We call the developers and publishers who publish on our store partners and concentrate our energy on forming great partnerships with them.

We own the outcome of a great experience for our partners, and drive initiatives with multiple teams (including product development, marketing, business development, accounting and release management in support of that goal. We are empowered to make the experience the best it can be for our partners.

JOB DESCRIPTION/RESPONSIBILITIES:

  • Act as lead for the Partner Support Coordinator Team
  • Act as the primary point of contact for our partners, providing exceptional support and assistance
  • Provide timely and accurate responses to partner inquiries through support cases, email, and other communication channels, as needed.
  • Build and maintain strong relationships with our partners, ensuring their satisfaction and support.
  • Develop a deep understanding of our products and services in order to provide expert guidance to our partners
  • Collaborate with cross-functional teams, including store operations, Business Development, and Engineering, to ensure a seamless partner experience.
  • Identify opportunities for process improvement and work with internal teams to implement solutions.
  • Handle and resolve partner inquiries and feedback, escalating to appropriate teams when necessary.

HARD SKILLS REQUIREMENTS:

  • 2+ years of experience with customer or external partner support
  • 2+ years of proven tolerance to manage multiple priorities simultaneously and deal with ambiguity
  • At least 1 year of experience with Salesforce and Jira
  • Excellent written communication and organizational skills
  • Strong attention to detail
  • Ability to work autonomously and with peers, as needed
  • Proven ability to put the needs of the customer or partner first
  • Must have a growth-mindset and ability to build a vision for the team
  • Mobile experience is a big plus, specifically within mobile gaming or overall gaming experience

SOFT SKILLS REQUIREMENTS:

  • Experience in the Games or Software-as-a-Service (SaaS) industry
  • Familiarity with Google Workspace, Slack, and Trello
  • Ability to influence and manage a dynamically changing workflow