Director of Billing/Client Accounting (Global AM 100 Law Firm)

POSITION: Director of Billing/Client Accounting (Global AM 100 Law Firm)

COMPANY: Global AM 100 Law Firm

LOCATION: New York, NY (Hybrid)

COMP PACKAGE: Base up to $250K, Full Benefits, 401K+, transportation, health club benefits, etc.

SUMMARY

We are seeking a Director/Senior Manager of Client Accounting to join our Firm. This person will oversee daily activity with regards to the billing and collections aspect of the Client Accounting Department, manages the billing and collections supervisory team, and develops and facilitates effective and consistent work flow processes. Provides problem solving guidance and resolution on a global basis. Provides suggestions and alternatives in order to improve the entire client accounting process.

Responsibilities for Director of Billing/Client Accounting:

• Ensures optimal day-to-day operations of department functions.
• Develops and maintains local and global departmental workflow processes, goals and supporting objectives for assigned business staff professionals.
• Provides problem solving guidance and resolution on a global basis.
• Develops and maintains an in-depth knowledge and understanding of Firm processes and related applications as they relate to Client Accounting.
• Advises assigned business staff professionals regarding the timely escalation of critical and/or sensitive billing matters.
• Analyzes reports to determine trends and facilitate effective billing and collections strategies.
• Meets with partners as needed to discuss goals/objectives, issues, etc.
• Communicates with clients (both verbally and in writing) on behalf of partners, as needed.
• Provides input for designing complex and/or customized reports and charts to accompany client bills.
• Develops and communicates departmental guidelines and procedures.
• Provides ongoing coaching and guidance to assigned business staff professionals and collaborates with same to implement continuous quality improvements and/or enhancements to department operating efficiency.
• Identifies training needs within the department and assists in developing training courses.
• Participates in the interviewing, selection and training process.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Initiates disciplinary procedures in collaboration with the Human Resources Department.
• Recommends and implements changes and improvements in methods and procedures to higher level management.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies.

Responsibilities for Director of Billing/Client Accounting:

• Bachelors degree required
• Minimum of 10 years client accounting/ billing experience in a law firm; with of minimum of 5 years management
• Broad and thorough knowledge of Client Accounting and Firm computer systems (i.e. Aderant and MS Office) with the ability to learn new software and operating systems
• Knowledge of or ability to learn Firm and department operations, policies and procedures, and the ability to execute instructions with authority
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to handle multiple projects and shifting priorities
• Ability to organize and prioritize work and delegate effectively
• Ability to handle sensitive matters and maintain confidentiality
• Demonstrates effective interpersonal and communication skills, both written and verbally
• Ability to work well in a demanding and fast-paced environment
• Ability to use discretion, exercise good judgment and demonstrate initiative
• Strong managerial skills