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Support Technician

Salary undisclosed

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We are seeking a skilled and detail-oriented Support Technician to maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripheral devices. The ideal candidate will possess a strong understanding of computer operations, including system support, user account management, and re-imaging/deployment of systems. This role requires a proactive approach to problem-solving, excellent technical knowledge, and a keen ability to work independently and as part of a team to ensure the optimal performance of all computer systems.

Key Responsibilities:

  • System Maintenance & Troubleshooting: Diagnose, repair, and resolve hardware, software, and peripheral issues. Ensure computer systems are running efficiently and provide technical support to users.
  • Hardware & Peripheral Management: Support and maintain computer hardware, including desktops, laptops, and peripherals (printers, scanners, etc.).
  • System Configuration & Deployment: Perform computer re-imaging, system configuration, and deployment for new or upgraded systems. Ensure that systems are deployed according to organizational standards and user specifications.
  • User/Account Management: Create, manage, and maintain user accounts, access permissions, and related resources in accordance with company policies.
  • Technical Support: Provide support for various computer programs and systems, responding to help desk tickets, resolving issues, and offering solutions to users.
  • Documentation & Reporting: Maintain accurate records of troubleshooting steps, repairs, system configurations, and deployment processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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