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Customer Service Representative

  • Full Time, onsite
  • Trident Electric Service, Inc.
  • El Dorado Hills, United States of America
Salary undisclosed

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About Trident:

Trident Electric Service, Inc. is a leading provider of residential and commercial electrical services. We are looking for a reliable and detail-oriented Customer Service Representative to join our team. This role is essential in ensuring smooth operations by handling customer inquiries, scheduling service calls, and supporting our electricians in the field.

Key Responsibilities:

  • Answer and route incoming phone calls in a professional and friendly manner.
  • Create and schedule service calls, ensuring they are dispatched to the appropriate electrician.
  • Communicate with customers to confirm appointments and provide updates on service requests.
  • Manage incoming and outgoing mail and correspondence.
  • Maintain organized records of service requests and customer interactions.
  • Provide general administrative support to the team as needed.

Qualifications:

  • Strong communication and customer service skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software.
  • Experience in a service-based industry (electrical, HVAC, plumbing, etc.) is a plus.
  • Highly organized with strong attention to detail.

Benefits:

  • Competitive pay based on experience.
  • Paid time off and holiday pay.
  • Opportunities for growth within the company.

If you are a proactive and customer-focused professional looking to join a growing company, we’d love to hear from you!

How to Apply: