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Jobs or company...

Energy\Utilies Support Analyst - Hybrid (2153)

Salary undisclosed
Checking job availability...
Original
Simplified
job summary:

JOB DESCRIPTION


Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.


Responsible for answering customer phonecalls and emails and translating them into Azure Dev Ops tickets for resolution.


Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.


Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.


Must Have



  • Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
  • Ability to manage stakeholder relationships.
  • Entering bug and story tickets into a software management system
  • Excel reporting skills
  • MS Office skills
  • Professional customer service phone skills for high importance customers (public facing, not internal)


Nice To Have






location: New York, New York

job type: Contract

salary: $60 - 63 per hour

work hours: 9am to 6pm

education: Bachelors



responsibilities:

JOB DESCRIPTION


Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.


Responsible for answering customer phonecalls and emails and translating them into Azure Dev Ops tickets for resolution.


Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.


Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.





qualifications:

Must Have



  • Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
  • Ability to manage stakeholder relationships.
  • Entering bug and story tickets into a software management system
  • Excel reporting skills
  • MS Office skills
  • Professional customer service phone skills for high importance customers (public facing, not internal)


Nice To Have





skills: Must Have

  • Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
  • Ability to manage stakeholder relationships.
  • Entering bug and story tickets into a software management system
  • Excel reporting skills
  • MS Office skills
  • Professional customer service phone skills for high importance customers (public facing, not internal)


Nice To Have







Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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