Aesthetics Services Manager
Overview:
We are looking for a highly motivated and skilled hands-on leader to oversee and elevate our medical spa experience. This unique position blends hands-on aesthetic services with business management. The ideal candidate will spend roughly 70% of their time delivering aesthetic treatments and 30% leading the operations of the spa. As the spa grows, it's expected that the ratio will shift. This role requires someone who is not only an aesthetic expert but also a business builder, customer service champion, and networking genius.
Key Responsibilities:
Clinical & Aesthetic Services (70% of Time):
Deliver advanced aesthetic services, including laser treatments, chemical peels, microneedling, and other facial rejuvenation procedures.
Conduct thorough consultations with patients to assess their needs and recommend personalized treatment plans.
Ensure all procedures are performed with the highest standards of safety, cleanliness, and professionalism.
Maintain comprehensive patient records, tracking treatments, outcomes, and follow-ups to ensure optimal results.
Stay up-to-date with the latest aesthetic treatments, technologies, and trends to offer patients the best options.
Provide ongoing education to patients about their treatments and post-care instructions to ensure satisfaction and results.
Operations & Leadership (30% of Time):
Lead daily operations of the med spa, ensuring smooth workflow, efficiency, and excellent customer experience.
Manage, train, and develop a high-performing team of aestheticians, technicians, and support staff, fostering a positive and collaborative work environment.
Oversee inventory management, ensuring the spa is always stocked with the necessary supplies and equipment, while maintaining budget controls.
Handle patient inquiries, complaints, and feedback, ensuring each interaction exceeds customer expectations.
Drive the business growth by implementing strategies for increasing patient retention, client base, and revenue.
Lead marketing and promotional efforts, leveraging social media, local networking, and community outreach to attract new clients.
Establish and maintain strong relationships with referral partners, local businesses, and influencers to grow the spa's network and clientele.
Qualifications:
Licensure/Certifications:
Associate or Bachelors degree preferred.
Advanced Practice Esthetician license required.
Certification in aesthetic treatments, such as lasers, preferred.
Experience:
Minimum 5 years of hands-on experience delivering advanced aesthetic treatments.
At least 3 years of experience in a management or leadership role in a med spa or related field.
Proven track record in business development, sales, and growing a customer base.
Skills:
Exceptional customer service and communication skills, with the ability to build long-lasting client relationships.
Strong business acumen with experience in budgeting, marketing, and sales strategies.
Highly organized, with the ability to manage multiple priorities and tasks effectively.
A strong networker with a passion for growing the spa’s brand and attracting new clients.
Proficiency with scheduling, medical software, and other administrative tools.
Compensation & Benefits:
Competitive salary based on experience.
Performance-based bonuses and commissions.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
Continuing education opportunities and training.
Employee discounts on services and products.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Application Question(s):
What is the name of the professional Instagram account that is associated with this application?
Experience:
Management: 3 years (Required)
Advanced Practice Esthetician: 5 years (Required)
License/Certification:
Advanced Practice Esthetician license (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Edina, MN 55435: Relocate before starting work (Required)
Work Location: In person