Senior Director

The Senior Director of Applications and Tenancy Administration oversees the department’s operations and ensures the efficient and fair management of vacancies, waitlists, new admissions, and transfers within the New York City Housing Authority (NYCHA). This role requires a deep understanding of public housing policies and regulations, as well as the ability to implement and enforce fair housing practices. The Senior Director will lead efforts to enhance operational efficiency, ensure compliance with local, state, and federal regulations, and improve service delivery for applicants and residents. Additionally, the role involves collaborating with internal and external stakeholders to develop and refine policies that align with NYCHA’s mission to provide safe, stable, and affordable housing for low-income families. This position reports to the Senior Vice President for Public Housing Tenancy Administration.

Key Responsibilities

• Lead and manage all administrative, personnel, and operational functions of the department, including staff assignments, productivity monitoring, training, and budgeting.
• Oversee initiatives to enhance service delivery in alignment with agency and departmental goals.
• Ensure full compliance with all applicable local, State, and Federal regulations governing NYCHA’s waitlist, new admissions, and transfer processes.
• Maintain and oversee the integrity of the Public Housing Program waiting list.
• Serve as a liaison with key stakeholders, including management, staff, applicants, residents, and external partners.
• Develop and implement strategies to improve efficiency and transparency in vacancy management and tenant placement.
• Perform other duties as assigned.
  
  

Additional Information

• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR
  
  

Preferred Is For The Same Title.

• Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Manager to be considered
• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
  
  

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE HOUSING MANAGER - 10018

Minimum Qualifications

One (1) year of permanent service in the title of Housing Manager.

Preferred Skills

• Deep housing or public administration experience, including in-depth knowledge of federal regulations related to public housing admissions. 2. Proven leadership managing 75+ employees and driving operational efficiencies. 3. Extensive knowledge of NYCHA’s admission policies and procedures for public housing. 4. Proven experience in data forecasting. Desired Skills 5. Strong decision-making skills with the ability to drive results through strategic planning, program implementation, and policy evaluation. 6. Proficiency in managing human, financial, material, and information resources effectively while maintaining public trust and advancing the organization’s mission. 7. Excellent communication, negotiation, and advocacy skills to engage with internal and external stakeholders in high-pressure environments. 8. Ability to oversee and analyze organizational challenges, develop solutions, mitigate risks, and implement effective recommendations. 9. Strong data analysis, reporting, business planning, project management, and communication competency.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.