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Desktop Support Specialist

Salary undisclosed

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Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted.

100% ON SITE from Day One

Duration: Expected to go 1 yr beyond May 31, 2025

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Writing and editing documentation about troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.
  • Troubleshooting VPN, Networking, and ISP problems.