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Business Analyst

Salary undisclosed
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Simplified

Title: ServiceNow Business Analyst /Admin/Techno functional

Duration: 6 Months

Location: Walnut Creek, CA – Onsite Tuesday and Wednesday

Only W2 or self corp…………………………

Job Description:

Project Description

Responsible for formulating systems scope and objectives relative to business needs and industry best practices, and for improving and providing support for our ServiceNow platform. Will play a key role in the execution of our ServiceNow roadmap.

Duties/Day to Day Overview

Essential Duties

• Analysis & Design: Requirements gathering, process improvement, impact assessments, design solutioning, story writing, grooming, level of effort estimation

• Translate business requirements into technical specifications and vice-versa

• Guide critical systems development to meet business needs

• Design scalable solutions with a clear understanding of dependencies, connections and risks

• Influence solution design and approach to minimize customizations and technical debt

• Stay abreast of ServiceNow latest features and best practices

• Quality Assurance:

• Peer reviews, functional testing, user acceptance testing (UAT)

• Production Support:

• Incidents, service requests, CDMB support, system administration activities, proactive identification of system deficiencies and recommendations

• Project management: Sprint planning, technical projects, releases

• Manage concurrent projects, activities and tasks under time constraints

• Coordinate cross-functional teams towards task completion.

• Documentation: System documentation, process and standards, knowledge articles

• Develop and maintain knowledge, technical and process documentation, as needed

• Other activities as assigned:

• Collaborate and communicate actively with the team, sharing knowledge and best practices

• Collaborate with other teams to clarify requirements and troubleshoot/resolve reported problems

• Collaborate with and oversee third party vendors on projects, as needed

• Perform duties with limited supervision

Top Requirements

(Must haves)

Knowledge and Skills

• Advanced analytical skills

• Strong oral and written communication skills

• ServiceNow Advanced System Administration

• Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.

• Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.

• Working knowledge of ServiceNow Automated Testing Framework (ATF)

• ServiceNow Configuration Management (CMDB) experience preferred

• ServiceNow Discovery and Service Mapping experience preferred

• Experience with database design schemas and data modeling

• Working knowledge of Agile-based methodologies (such as Scrum)

• Project management experience

Education and Experience

• Bachelor's degree or a combination of experience and education

• 5+ years applied technical experience or a combination of equivalent education and experience

• 3+ years of ServiceNow business analysis and administration experience

• ServiceNow System Administration Certification strongly preferred

• ServiceNow Application Developer Certification a plus

• ITIL Foundations Certification a plus

• Technical consulting experience a plus

Additional Qualifications

(Nice to Haves) Previous Experience in ServiceNow Development is nice to have, not required.

Additional Notes

Keys to this role:

• Must have advanced ServiceNow Skills – hands on ServiceNow Administration Experience.

• Strong Communication Skills

• Commitment to extensive Documentation

• Extremely Proactive – must be able to work independently with like supervision.