Director of Operations

Remote but must reside in any of the following:

Indianapolis, IN

New York State

Boston, MA

Austin, TX

Charleston, SC

New Orleans, LA

Memphis, TN

Orlando, FL

The Director, Mobile Medical Equipment (MME) Services leads the Mobile Medical Equipment (MME) services program. This role develops strategies to improve MME customer experience and enables business processes. Leads development of client due-diligence and implementation methods, central office and field support integration, solution-specific policies & procedures, and collaborating with client executives to develop solution “proof points” and case studies. This position is accountable for the MME platform and solutions including delivery and financial performance.

Responsibilities

• Frames, establishes and advances the solution value proposition including features, benefits and KPI’s.
• Developments and translates strategy into operational solutions as well as leads the strategy within the team.
• Develops new product operating policies & procedures (e.g., Manager Handbook).
• Engages client leadership to establish new solution “proof points” and references to support ongoing commercial activity.
• Creates and fosters an environment of innovation; removes roadblocks and enables strategic risk taking; advocates and drives change management and adoption of behaviors and practices.
• Responsible for driving and promoting established industry best practices.
• Establishes and manages budgets, schedules, and performance standards to meet operating plan.
• Funnels organizational communication and direction to the team and creates clear connections to the goals of the department.
• Advocates for team by moving decisions forward, eliminating barriers and navigating organizational culture
• Develops talent to support the current and future organizational needs.
• Drives the company strategy to optimize organizational outcomes.
• Responsible for the delivery of excellence in quality and service levels.
• Identifies trends of escalated issues or recurring problems and develops improved cross- functional processes to resolve those problems.
• Uses analytical interpretive/evaluative thinking to understand different situations.
• Directs team in making critical decisions that define the direction of the program and impact company. strategies; develops team to be more autonomous in decision making.
• Commits existing and new resources to meet operating objectives and future talent needs.
• Accountable for serving as the authority for critical issue escalation.
• Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• All other duties as assigned.

Skills and Experience

• Proven ability to influence others.
• Strong healthcare business perspective and industry/market awareness.
• Strong strategic thinking skills and the ability to tie back to actionable, measurable plans.
• Understanding of technology trends and directions.
• Proven expertise in managing change.
• Strong presentation and written/oral communication skills.
• Strong analytical skills and ability to draw insights from data.
• Hard working individual and prepared to go the extra mile in a fast-moving environment.
• Be a self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
• Enjoy working in a fast-paced, dynamic, culturally diverse environment.

Education and Qualifications

• At least 10 years of experience with 5 years of people management experience.
• Bachelor’s Degree or equivalent experience.