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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

IT service Center Support

  • Full Time, onsite
  • Inspyr solutions
  • Remote On Site Hybrid, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified
Title: Service Desk Technician
Location: Hybrid- local to Charlotte
Duration: Salaried
Compensation: $20.00 - $24.00/hr
Work Requirements: or Authorized to work in US

Service Desk Technician
The IT Service Center Support has frequent contact with business partners, employees, customers, peers, and all levels of management. Our Service Center Support Technicians joyfully respond to needs with an eagerness to serve. Therefore, the technician will provide quality telephone support for IT hardware and software-related issues, with a high degree of customer satisfaction and promptly. Responsible for researching, resolving, and responding to complex questions following current high standards. The IT Service Center Support should have advanced computer troubleshooting skills and have a deeper understanding of processes.
Duties & Responsibilities

  • Assists teammates telephonically, electronically, and in-person on a wide array of support requests, including diagnostic support relating to functionality of software, troubleshooting, daily network operations, etc., while demonstrating a high level of customer service
  • Observes problem trends in order to report on frequent issues and documents learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, etc. in order to improve the team's ability to respond quickly to needs
  • Initiates and, or follows up with ServiceNow tickets for teammate issues and concerns
  • Escalates complex problems or issues to the next tier of support or the appropriate Center of Excellence for timely resolution
  • Assists teammates across the organization with the use of our self-service portal and knowledge base to fulfill future needs independently when practical to do so
  • May perform other duties as assigned
Knowledge, Skills, & Abilities
  • Positive Attitude - The role requires a positive attitude and a servant's heart while providing customers with a single point of contact for all IT Business and Technical issues
  • Eagerness to Learn - Continuous learning is required as systems and processes continue to change. Learning these systems and processes increases the quality of service and allows greater resolution without forwarding it to Tier 2 support teams
  • Personal Pride and a Dedication to full Ownership - The role requires a self-drive, intrinsic motivation to serve people to improve their day, lives. This displays itself through high attendance, so teammates aren't carrying the workload by themselves, humbly seeking and applying feedback to improve their service and a desire for continuous improvement
  • Provide insight and suggestions about ways to improve the Helpdesk and Support functions within IT
  • Flexibility - The need to work any shift on the 24,7 Service Center, includes possibly serving on nights, and weekends
  • More advanced technical knowledge, experience, and understanding of computers, networks, and applications to be able to troubleshoot issues
  • A Service Center Support is required to know enough about all our systems and processes to gather data, troubleshoot possible solutions, and if unable to resolve, document enough of the troubleshooting steps to pass along to the next tier for resolution
  • They are also relied upon to help the Support Technician 1 employees in answering questions, to improve their knowledge and understanding
Minimum Qualifications
  • High school diploma or GED
  • 1-2+ years of work experience
Preferred Qualifications
  • Proficient in ServiceNow
  • Previous IT help desk, service center, or technical support work experience
Work Environment
Office Environment

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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