Business Analyst IV
Resource will be responsible to document artifacts that will be used for various stages of a project's life-cycle. Documentation supporting process design and business requirements will be a large portion of the role. Effort may be within a single project or across multiple projects. Create new process for new product launch and support in flight road map items (Voice Products).
Partner with product owners to identify & document business and system requirements and processes for new product launches.
- Serve as product, process and system Subject Matter Expert.
- Align with Order Management, Tech Ops and Care implementation stakeholders to ensure product, process and system requirements are aligned with business objectives and customer experience goals.
- Own business requirements gathering and development for new product deployment
- Support reviews of business process, requirements, and test plans to help clarify objectives during system development
- Interface with business partners and stakeholders to drive and execute change management
- Support system deployment by gathering/documenting/sharing user feedback
- Document and communicate business requirements and process flows
- Develop operation focused detailed process, features and user stories
- Participate in Joint Application Development (JAD) sessions with System Engineering (SE) resources
- Review Business Requirements with Key Stakeholders and Project Managers to ensure that a Project scope and core request is fulfilling what the stakeholders have requested
- Prepare status updates and communicate issues to Comcast leadership as needed
- Includes analysis of business and user needs, documentation of requirements, and support of translation into proper system requirements specifications
- Recommends course of action related to process and system impacts that may negatively affect internal or external customer experience
- Based on stakeholder feedback, finalize Business Requirements and update Process Flows to incorporate changes made to the standard Business Procedures
- Supports the testing team and business users in validating that the programs meet the requirements
- Consistent exercise of independent judgment and discretion in matters of significance