Collections Agent - Fully Remote, No Weekends, No Evenings
Salary undisclosed
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About The Role
We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.
This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.
We Offer
We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.
This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.
We Offer
- Competitive Pay - An hourly rate of $17.00
- No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
- Paid time off
- Full time hours
- Fully paid training
- Health, Dental and Vision Insurance
- 401K plan with a guaranteed 3% annual company contribution
- Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.
- Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
- Complete initial trace work using online tools and verify customer information.
- Negotiate payment plans and terms with customers to resolve outstanding balances.
- Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
- Follow up on payment commitments and monitor payment arrangements to ensure compliance.
- Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
- Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
- Provide regular reports on collection activities and account statuses to management.
- Deliver professional and courteous customer service.
- Participate in training programs.
- A minimum of one year collections and customer service experience is required.
- Exceptional customer service skills
- Excellent verbal and written communication skills
- Fully bilingual in Spanish is a strong asset.
- Expertise working within the Net Suite CRM is also a strong asset
- Strong negotiation, persuasion, and conflict resolution skills.
- Strong problem-solving abilities and a strong attention to detail.
- Lead by example through positive communication, professional overall demeanor, and time and attendance
- Able to accept feedback and implement those changes.
- Highly organized, able to self-prioritize work and have great time management skills.
- Ability to work and produce in a fast-paced environment.
- Proficient computer skills including e-mail, internet, Word, and Excel.
- To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.