Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Support Center Analyst

Salary undisclosed
Checking job availability...
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At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. As a Support Analyst you are a part of this family and critical to our success.

The Support Center Analyst is responsible for efficient, accurate and friendly delivery of support. This position interacts with other IT groups, Corporate departments, and Store Operations. The position will require the ability to manage multiple priorities, including tickets, daily tasks and projects, while working closely with other team members. This position requires excellent communication skills, an ability to work patiently with others, and a positive attitude.

What your day to day will look like:

Provide high quality support services to the end user community for both critical and non-critical issues

Perform basic installation, configuration, and troubleshooting of hardware, software and configuration issues and ensure documented procedures are adequately updated where necessary

Review and prioritize tickets to ensure that the most critical issues are being addressed

Document and track all issues in our ticketing system to ensure quality service

Participate in continual service improvement processes.

Provide basic desk side support as requested

As needed, provide basic technical support coverage

Facilitate onboarding tasks for new team members within IT

Handle inside wiring requests for damaged connections and additional network needs

Work with third party vendors to coordinate, implement and validate required services

Handle MACD cell phone requests for the organization

Assist with the procurement of peripherals and other computer supplies through our financial applications

Build and maintain respectful relationships with team members within and outside of IT

Foster a positive learning environment to help team members succeed and promote an engaged work environment

Maintain an understanding of business processes and procedures

Promote and support a culture of service and curiosity

Conduct research on emerging issues, problem, trends

Advocate for the best customer experience

Be flexible to shifting priorities based on business goals and objectives

Requirements

Highly organized, independent personality

Proven success troubleshooting and resolving issues.

Embody our values: Serve Others and Own it.

Solid written and oral communication skills.

Exceptional interpersonal skills, with a focus on customer service and experience.

Ability to effectively prioritize and execute tasks.

Experience working in a team-oriented, collaborative environment.

Embraces change and process management.

Preferred Qualifications:

Knowledge of ServiceNow

Basic ASI internal store operations experience a plus.

Previous experience working with terminal based applications.

Basic knowledge of IT technologies including Windows Operating Systems, Active Directory, Apple iOS, TCP/IP, DNS, networking and wireless technology.

Basic knowledge of VOIP and general phone systems.

ITIL certification a plus.

Experience with Service Now a plus.

Bachelor’s degree pre