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Clinical Applications IT Support Manager

Salary undisclosed

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Clinical Applications IT Support Manager

Role Overview:
* Position: Client Support Manager
* Compensation: $100K
* Location Preference: Middle Tennessee preferred

Key Responsibilities:
* Oversee ticket triage, resolution, and escalation processes for clinical application and client portal support
* Provide direct support and leadership, stepping in as needed (hands-on "player-coach" model)
* Identify trends in support requests to distinguish isolated incidents from systemic issues
* Work cross-functionally to improve service delivery and customer experience

Qualifications:
* Strong client communication skills to support clinical users
* Technical or application knowledge to analyze and escalate issues appropriately
* Experience with ticketing systems (Zendesk, Help Scout, or similar)
* Healthcare tech experience highly preferred (especially EMRs or other clinical applications)
* Exposure to knowledge base management and learning management systems is a plus
* Experience with user administration for applications
* Familiarity with Slack and self-service BI tools (Looker, Qlik, Tableau, Power BI) for data reporting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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