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Jobs or company...

Tech Support specialist - Contract in Boston

  • Full Time, onsite
  • Maverick Technology Partners
  • On Site, United States of America
Salary undisclosed
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Tech Support Specialist (Onsite for Device Migration) - Contract Job ONSITE in Boston
NO C2C - Must be able to work without sponsorship
Location: Boston, MA - ONSITE
Duration: 4 Weeks (Temporary)
Start Date: ASAP
Position Overview:
We are seeking an experienced Technical Support Specialist to assist in migrating end-user devices from Airwatch to Microsoft Intune. The ideal candidate will have hands-on experience with Intune and ideally Airwatch and will have excellent troubleshooting skills, and the ability to communicate effectively with end-users. This is a temporary, onsite position based in Boston, and the role will be crucial in ensuring the smooth transition of devices during the migration process.
Key Responsibilities:
  • Assist with migrating devices from Airwatch to Microsoft Intune for end-users.
  • Provide technical support to end-users during the migration process, addressing any issues that arise.
  • Work closely with the IT team to ensure a seamless and timely migration process.
  • Provide end-user training and guidance on how to use Intune for device management.
  • Maintain detailed documentation of the migration process and any issues encountered.
  • Report progress to the project manager and escalate issues as necessary.
Qualifications:
  • Proven experience with Microsoft Intune and Airwatch is a plus
  • Strong understanding of mobile device management (MDM) and enterprise mobility management (EMM) platforms.
  • Experience configuring and enrolling mobile devices (iOS, Android) into Intune.
  • Knowledge of device policies, security configurations, and app deployment using Intune.
  • Ability to troubleshoot device and application issues in a timely manner.
  • Strong communication and customer service skills, with the ability to explain technical issues to non-technical users.
  • Experience in a similar migration project is a plus.
  • Ability to work independently and as part of a team.
Additional Information:
  • This role requires onsite presence in Boston for the entire four-week duration.
  • Hours: Monday Friday, 9:00 AM to 5:00 PM (flexible depending on business needs).
  • The specialist will work closely with IT leadership and end-users throughout the migration process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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