Business Process Consultant

Position: Process Consultant

Location: Mountlake Terrace, WA (Hybrid)

Position Overview

• We are seeking a highly skilled and motivated Process Consultant to join our team. The ideal candidate will have a strong background in process discovery, value stream mapping, and business process automation, coupled with in-depth knowledge of the healthcare domain. As a Process Consultant, you will work closely with cross-functional teams to analyze, design, and optimize processes to drive efficiency, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities

• Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
• Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
• Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
• Establish current state process maps and identify areas for automation and process improvement
• Create RACI mapped to KPIs and develop SIPOC
• Establish ToBe Process and develop Target State Process Maps
• Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
• Must have 6-8 years experience in Process Consulting Process Discovery
• Certification in Lean Six Sigma or other process improvement methodologies is preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience with process mapping and documentation
• Proven experience in Intelligent Automation and Contact Center Ops is a plus
• Ability to work collaboratively with stakeholders at all levels of the organization

• Conduct end-to-end process discovery to identify and document existing workflows, bottlenecks, and opportunities for improvement.
• Facilitate value stream mapping sessions to identify value-adding and non-value-adding activities within processes.
• Collaborate with stakeholders to design future-state processes aligned with business objectives.
• Analyze and recommend business process automation solutions to streamline workflows and improve efficiency.
• Leverage your healthcare domain knowledge to ensure compliance with industry regulations and to address domain-specific challenges.
• Develop detailed process documentation, including process flows, standard operating procedures (SOPs), and user guides.
• Provide recommendations and support for the implementation of process improvement initiatives.
• Partner with IT teams to evaluate and implement tools that enable process optimization and automation.
• Measure the impact of process changes through key performance indicators (KPIs) and provide regular updates to stakeholders.
• Serve as a trusted advisor, educating teams on process improvement methodologies and best practices.

Required Qualifications

• Proven experience in process discovery and value stream mapping methodologies.
• Expertise in business process automation tools and techniques.
• Strong analytical skills with the ability to identify inefficiencies and propose effective solutions.
• In-depth knowledge of the healthcare domain, including familiarity with healthcare processes, regulations, and industry trends.
• Excellent communication and facilitation skills, with the ability to engage stakeholders at all levels.
• Proficiency in process mapping tools such as Visio, Lucidchart, or similar software.
• Experience with Lean, Six Sigma, or other process improvement frameworks is a plus.

Preferred Qualifications

• Bachelor s degree in Business, Engineering, Healthcare Management, or a related field.
• Certification in process improvement methodologies (e.g., Lean Six Sigma Green Belt).
• Hands-on experience with healthcare-specific systems and tools (e.g., EMR/EHR systems).

What We Offer

• A dynamic and collaborative work environment.
• Opportunities to work on impactful projects within the healthcare sector.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

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