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Salesforce FSC/ Contact center as a Service Architect

Salary undisclosed
Checking job availability...
Original
Simplified
job summary:

We're seeking an experienced Salesforce CRM Integration Architect to lead a migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC). This strategic role combines deep Salesforce expertise with contact center integration experience to deliver a seamless CRM transformation for the enterprise.






location: Raleigh, North Carolina

job type: Contract

salary: $90 - 95 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:


  • Lead the architectural design and implementation strategy for migrating from MS Dynamics to Salesforce FSC
  • Design and oversee integration between Salesforce and Contact Center platforms
  • Develop migration frameworks and data mapping strategies
  • Create technical specifications and solution designs for complex integrations
  • Guide development teams on best practices and architectural standards
  • Ensure seamless integration between Salesforce and enterprise systems
  • Establish governance frameworks for data quality and system performance
  • Lead technical discovery sessions with stakeholders
  • Provide risk mitigation strategies and architectural oversight


qualifications:

Required Qualifications:



  • 7+ years of Salesforce implementation experience
  • Proven experience migrating from MS Dynamics to Salesforce
  • Strong background in Salesforce Financial Services Cloud
  • Experience integrating Contact Center as a Service (CCaaS) platforms
  • Enterprise architecture experience in financial services sector
  • Deep understanding of Salesforce platform capabilities and limitations
  • Strong technical background in API integration patterns
  • Experience with data migration tools and ETL processes


Preferred Qualifications:



  • Five9 platform experience
  • Salesforce Technical Architect certification
  • Experience with financial services compliance requirements
  • Background in agile delivery methodologies
  • Experience with middleware integration platforms


Technical Skills:



  • Salesforce FSC
  • Microsoft Dynamics
  • CCaaS platforms (Five9 preferred)
  • API integration patterns
  • Data migration tools
  • ETL processes
  • Integration middleware


skills: This role requires an enterprise architect mindset with the ability to:

  • Think strategically about long-term technical implications
  • Balance business requirements with technical constraints
  • Communicate complex technical concepts to diverse stakeholders
  • Drive architectural decisions that align with enterprise standards
  • Lead cross-functional teams through complex transformations




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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