User Experience Manager
Hello,
We have an immediate Openings with Our Direct Client for a Long-term contract position
Job Title: UX Manager
Location: Remote
Duration: 12+ Months
Experience with retail, e-commerce, transactional, rewards OR loyalty programs is a plus.
Ownership & Accountability:
o Take ownership of the overall user experience strategy and ensure alignment with business goals.
o Drive the execution of UX projects from concept to delivery, ensuring high-quality outcomes that resonate with customers.
o Act as the ultimate advocate for user-centered design principles for your organization.
Coaching & Skill Development:
o Mentor and coach the UX team, fostering their growth and development.
o Identify skill gaps and implement training programs to enhance the team's capabilities. o Provide constructive feedback to team members to drive continuous improvement.
Collaboration & Conflict Resolution:
o Foster a culture of collaboration between UX designers, developers, product managers, and other stakeholders.
o Mediate and resolve conflicts effectively to ensure smooth project workflows and positive team dynamics.
Communication & Presentation:
o Clearly communicate design concepts, rationale, and user insights to cross-functional teams and leadership.
o Present design strategies and solutions to stakeholders, advocating for the user's perspective.
Enterprise Application Knowledge:
o Leverage your understanding of transactional and data-supporting applications to create seamless and user-friendly experiences that meet the needs of our diverse customer base.
Planning & Structuring Work:
o Develop project plans, allocate resources, and set clear milestones to ensure timely and successful delivery.
o Structure work processes for optimal efficiency, considering team strengths and project requirements.
Problem Scoping and Solving:
o Collaborate with stakeholders to define project scopes and objectives, ensuring alignment with business priorities and user needs.
o Identify potential issues early and implement proactive solutions to mitigate project risks.
o Approach challenges with a solution-oriented mindset, leveraging your problem-solving skills.
Stakeholder Management:
o Build and maintain strong relationships with internal stakeholders, ensuring their input is considered in the UX design process.
Team Utilization:
o Optimize team resources and assign tasks according to individual strengths, ensuring maximum efficiency and productivity.
UX Strategy & Vision:
o Develop and communicate a clear UX strategy aligning with the program vision and audience expectations.
o Stay updated on industry trends and best practices to drive innovation in UX design.
Driving Great Work:
o Inspire the team to consistently deliver high-quality, innovative, and impactful user experiences.
o Set a standard of excellence in UX design and champion the importance of user-centric thinking.
Skills required
• Education in Design, Human-Computer Interaction, or a related field.
• Proven experience (10+ years) in UX design and (3+ years) people management roles.
• Experience building, managing, contributing to, and maintaining a complex design system, in both Figma and code; bonus for experience building a system from the ground up and socializing adoption with partners.
• Strong portfolio showcasing your expertise in designing and delivering exceptional user experiences.
• Maintains the ability to be a player/coach, jumping in hands-on when needed to provide hands-on directional guidance to the team or support alongside the design team when needed.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.
• Excellent interpersonal, communication, and leadership skills.
• Deep understanding of UX research methodologies and their application in the design process.
• Familiarity with Agile and Lean methodologies.
• Ability to thrive in a fast-paced, dynamic environment.
If interested, Please share below details with update resume:
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