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User Experience Manager

Salary undisclosed

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Hello,

We have an immediate Openings with Our Direct Client for a Long-term contract position

Job Title: UX Manager

Location: Remote

Duration: 12+ Months

Experience with retail, e-commerce, transactional, rewards OR loyalty programs is a plus.

Ownership & Accountability:

o Take ownership of the overall user experience strategy and ensure alignment with business goals.

o Drive the execution of UX projects from concept to delivery, ensuring high-quality outcomes that resonate with customers.

o Act as the ultimate advocate for user-centered design principles for your organization.

Coaching & Skill Development:

o Mentor and coach the UX team, fostering their growth and development.

o Identify skill gaps and implement training programs to enhance the team's capabilities. o Provide constructive feedback to team members to drive continuous improvement.

Collaboration & Conflict Resolution:

o Foster a culture of collaboration between UX designers, developers, product managers, and other stakeholders.

o Mediate and resolve conflicts effectively to ensure smooth project workflows and positive team dynamics.

Communication & Presentation:

o Clearly communicate design concepts, rationale, and user insights to cross-functional teams and leadership.

o Present design strategies and solutions to stakeholders, advocating for the user's perspective.

Enterprise Application Knowledge:

o Leverage your understanding of transactional and data-supporting applications to create seamless and user-friendly experiences that meet the needs of our diverse customer base.

Planning & Structuring Work:

o Develop project plans, allocate resources, and set clear milestones to ensure timely and successful delivery.

o Structure work processes for optimal efficiency, considering team strengths and project requirements.

Problem Scoping and Solving:

o Collaborate with stakeholders to define project scopes and objectives, ensuring alignment with business priorities and user needs.

o Identify potential issues early and implement proactive solutions to mitigate project risks.

o Approach challenges with a solution-oriented mindset, leveraging your problem-solving skills.

Stakeholder Management:

o Build and maintain strong relationships with internal stakeholders, ensuring their input is considered in the UX design process.

Team Utilization:

o Optimize team resources and assign tasks according to individual strengths, ensuring maximum efficiency and productivity.

UX Strategy & Vision:

o Develop and communicate a clear UX strategy aligning with the program vision and audience expectations.

o Stay updated on industry trends and best practices to drive innovation in UX design.

Driving Great Work:

o Inspire the team to consistently deliver high-quality, innovative, and impactful user experiences.

o Set a standard of excellence in UX design and champion the importance of user-centric thinking.

Skills required

• Education in Design, Human-Computer Interaction, or a related field.

• Proven experience (10+ years) in UX design and (3+ years) people management roles.

• Experience building, managing, contributing to, and maintaining a complex design system, in both Figma and code; bonus for experience building a system from the ground up and socializing adoption with partners.

• Strong portfolio showcasing your expertise in designing and delivering exceptional user experiences.

• Maintains the ability to be a player/coach, jumping in hands-on when needed to provide hands-on directional guidance to the team or support alongside the design team when needed.

• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.

• Excellent interpersonal, communication, and leadership skills.

• Deep understanding of UX research methodologies and their application in the design process.

• Familiarity with Agile and Lean methodologies.

• Ability to thrive in a fast-paced, dynamic environment.

If interested, Please share below details with update resume:

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