Analytics Team Manager
- Full Time, onsite
- Dunhill Professional Search & Government Solutions
- Virginia, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified
Role Description
- All aspects of managing multiple teams of highly skilled remote analysts, including day-to-day guidance, feedback and coaching, career development and performance management
- Root cause analysis and articulation of the results
- Apply triage, research, collaboration, and technical knowledge to resolve transaction and processing issues
- Participate in planning, report on project progress, and identify potential risks and issues
- Develop and deliver presentation materials for monthly reports as well as weekly updates
- Communicate with senior management and the customer regarding escalated issuer concerns or client requests
- Conduct reviews of customer and issuer facing materials completed by analysts
- Distribute policies and procedures to team members, ensuring a feedback loop exists for discussion and clarifications
- Review documented training material, including policy and process documents, for accuracy and assist in end user training and support
- Handle ambiguity and change, manage priorities and tasks in a changing environment
Required Skills & Qualifications
- Education: Bachelor’s degree or 2 years of college and 2 years of relevant experience or 4 years of relevant experience.
- AND at least 2 additional years of relevant experience.
- Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.
- 2 years’ experience with federal data or projects (including, but not limited to agencies such as CMS, IRS, DOD, VA, SSA, or another federal agency).
- Experience with stakeholder outreach and presenting information to clients or leadership
Candidates that do not meet the required qualifications will not be considered.
Preferred Skills & Qualifications
- Knowledge of the Affordable Care Act
- Experience with premium payment transactions
- Experience in reconciliation of enrollment transactions
- Project Management