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Analytics Team Manager

  • Full Time, onsite
  • Dunhill Professional Search & Government Solutions
  • Virginia, United States of America
Salary undisclosed

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Role Description

  • All aspects of managing multiple teams of highly skilled remote analysts, including day-to-day guidance, feedback and coaching, career development and performance management
  • Root cause analysis and articulation of the results
  • Apply triage, research, collaboration, and technical knowledge to resolve transaction and processing issues
  • Participate in planning, report on project progress, and identify potential risks and issues
  • Develop and deliver presentation materials for monthly reports as well as weekly updates
  • Communicate with senior management and the customer regarding escalated issuer concerns or client requests
  • Conduct reviews of customer and issuer facing materials completed by analysts
  • Distribute policies and procedures to team members, ensuring a feedback loop exists for discussion and clarifications
  • Review documented training material, including policy and process documents, for accuracy and assist in end user training and support
  • Handle ambiguity and change, manage priorities and tasks in a changing environment

Required Skills & Qualifications

  • Education: Bachelor’s degree or 2 years of college and 2 years of relevant experience or 4 years of relevant experience.
  • AND at least 2 additional years of relevant experience.
  • Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.
  • 2 years’ experience with federal data or projects (including, but not limited to agencies such as CMS, IRS, DOD, VA, SSA, or another federal agency).
  • Experience with stakeholder outreach and presenting information to clients or leadership

Candidates that do not meet the required qualifications will not be considered.

Preferred Skills & Qualifications

  • Knowledge of the Affordable Care Act
  • Experience with premium payment transactions
  • Experience in reconciliation of enrollment transactions
  • Project Management