Epicareer Might not Working Properly
Learn More

Helpdesk Analyst II

  • Full Time, onsite
  • Ajinomoto Foods North America, Inc.
  • Ontario, United States of America
Salary undisclosed

Checking job availability...

Original
Simplified
Position Summary

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support.

Position Essential Duties And Responsibilities

  • Deploy and troubleshoot PC hardware, mobile devices, and network printers
  • Imaging and troubleshooting of Microsoft Windows (7/10)
  • Administer user groups and permissions in Microsoft Azure AD
  • Prepare SCCM Deployment images and software updates on monthly basis
  • Provide instruction and troubleshoot Microsoft Office
  • Troubleshoot a wide variety of systems and applications
  • Utilization of Active Directory for user managementÂ
  • Monitors helpdesk queue and uses it to track incident status and resolution
  • Maintain system inventory
  • Identifies tasks to be escalated and assigns to appropriate personnel
  • Other tasks as assigned

Position Qualifications

  • 4-5 years of experience preferred
  • A+ and/or MCSA preferred
  • Good communication skills (verbal and written)
  • Ability to prioritize and execute tasks in high-pressure environment
  • Willingness to travel
  • Hourly Range of Pay $31.00 - $33.00
  • INDONT