Epicareer Might not Working Properly
Learn More

Help Desk Analyst

  • Full Time, onsite
  • Social Capital Resources
  • New York, United States of America
Salary undisclosed

Checking job availability...

Original
Simplified

Top-Tier Real Estate firm in Manhattan is seeking an Information Technology Support/ Help Desk candidate for a temporary-to-permanent opportunity!

Responsibilities:

  • Provide first-level contact and problem resolution for users with hardware and application problems and escalates problems as appropriate.
  • Review and update documentation on the IT Support Portal.
  • Evaluate current configuration and processes and develop documentation and SOP’s.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Helps develop, document, communicate and enforce end user and computer policies.
  • Accurately document incident and service requests within ZenDesk, the service management platform.
  • Assist in purchase and inventory of all technology equipment.
  • Prepare and configure computers, phones, printers and other equipment as needed.
  • Maintain in-depth knowledge of support desk supported products and systems.
  • Provide basic training to all new employees on hardware and applications.

Qualifications:

  • Associates degree in related field or equivalent experience
  • Strong communication, organizational, multi-tasking and active listening skills
  • Shows initiative, a strong desire to learn and is a quick starter who can act independently to solve problems
  • Expert knowledge of Windows 10 troubleshooting
  • Strong aptitude in OS repairs, spyware and virus removal, and software installation