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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Specialist

Salary undisclosed
Checking job availability...
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Simplified

**Experience in software support is required.**

Who is Breakthrough Broker:

Breakthrough Broker, a wholly owned subsidiary of Fidelity National Financial (NYSE: FNF), is seeking a Customer Support Specialist. We are the most utilized interactive resource for realtors in North America, providing marketing and technology solutions to over 650,000 real estate professionals nationwide, along with the top real estate brokerages in the U.S., Canada, and Europe.

What’s it like to work here?

Our company embraces a "work hard, play hard" philosophy that encourages professional development while supporting work/life balance. You'll experience a startup mentality characterized by fast-paced innovation and growth, all while enjoying a supportive and fun environment. Our team feels like a family, fostering lifelong friendships and a deep passion for our work.

The Opportunity:

Breakthrough Broker is looking for a professional and friendly Customer Support Specialist experienced in software support to deliver exceptional service to our users and clients. The ideal candidate will be organized, detail-oriented, skilled at managing multiple tasks, and a strong communicator. Our representatives are dedicated to creating outstanding user experiences by exceeding expectations and anticipating needs.

Who You Are:

In this role, you should be highly energetic with excellent interpersonal communication skills, and capable of acting and thinking independently. Your organizational skills are outstanding, and you thrive in a fast-paced, ever-changing environment. You are experienced in handling software-related customer service requests and can navigate complex scenarios with a comforting and timely resolution. This position requires a skilled problem solver with a positive, can-do attitude.

Key Responsibilities:

  • Take ownership of all incoming customer communications through the support channel, ensuring each interaction is warm, friendly, and professional.
  • Respond to customer inquiries and issues promptly, maintaining the highest standards of professionalism and respect.
  • Assess, prioritize, and escalate issues effectively—collaborating with the Customer Success Manager (CSM) for workflow challenges and engaging with our Product team via Jira to address software bugs.
  • Resolve customer concerns proactively with genuine empathy, skillfully guiding users through transactions and effectively managing disputes.
  • Foster and enhance user relationships by delivering unique and memorable customer experiences that exceed expectations.
  • Guide users through transactions, adeptly troubleshooting any issues concerning our comprehensive range of products and services.
  • Leverage a diverse array of technology applications to expertly resolve complex issues, ensuring a seamless experience for customers.

Skills Required:

  • Experience in software support is required.
  • Proficiency in Zoho and RingCentral, or similar platforms, for managing support tickets and customer inquiries.
  • Strong technical writing skills to accurately document bugs and Jira tickets.
  • Excellent communication abilities to convey information clearly to users and team members.
  • A resourceful problem-solver with strong troubleshooting skills across various technologies.
  • Experience in multitasking and utilizing platforms such as Zoho, RingCentral, Monday, Jira and Stripe is a plus.

Qualifications:

  • An Associate's degree (A.A.) or equivalent experience (3+ years in a related field).
  • Familiarity with the real estate industry is a plus.
  • A commitment to punctuality, reliability, and outstanding client service is essential.

Benefits:

  • Hybrid Work Schedule
  • 401(k) with matching
  • Employee Stock Purchase Plan (ESPP)
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Sick Leave
  • Personal Holidays
  • Parental Leave
  • Vision Insurance
  • Professional Development Opportunities
  • And more!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Shift: 8-hour shift

Ability to Commute/Relocate:

Must reliably commute to or plan to relocate to Denver, CO before starting work (Required)

Work Location: Denver, CO.

Work Schedule: Monday, Wednesday, and Thursday in the office. Tuesday and Friday WFH.