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Client Care Content Creator
Salary undisclosed
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Job Details
Description
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
Essential Duties & Responsibilities
Description
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
Essential Duties & Responsibilities
- Research and write detailed daily, weekly and monthly communication to be used within the Client Care team.
- Create team presentations, directives and SOP’s with an on-brand flair.
- Develop content aligned with team needs by working closely with the Client Care team and other partners cross functionally.
- Experience in graphic design to create required resources.
- Understanding needs for audience and industry; customer first relationships and day to day challenges.
- Support the improvement and creation of training & education materials to be leveraged by the Client Care team as well as cross functional partners.
- Support the development of a single web-based platform as a single source of truth for the Client Care team.
- Identify opportunities to improve departmental and organizational processes rooted in communication deficiencies.
- Adhere to company communication standards and create brand consistency for all Client Care presentation tools and collateral.
- Other duties as needed to help support team.
- Minimum 1-2 years of content writing experience.
- Home furnishings and customer centric experience a plus.
- Ability in video producing and editing.
- Excellent listening, writing, editing, and proofreading skills.
- Ability to present complex information in a clear and concise manner.
- Strong attention to detail.
- Ability to work independently, manage multiple projects. simultaneously and meet deadlines.
- Naturally creative while remaining within brand standard.
- Capabilities with Word, Powerpoint, Sharepoint, Canva, InDesign.