Supervisor, Admissions

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Oversees operations and employees within the Admissions department which includes, but not limited to: Pass Sales, Rental Services and Turnstiles. In addition to communicating needs with department team members as well as other departments, ensures that each area is running efficiently.

MAJOR RESPONSIBILITIES:

• Responsible for supervising employee workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships within UO to ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Ensures employees receive proper training and development. Ensures performance standards are established and reviewed with all employees.
• Monitors labor standards, projects labor needs, and explains shortages and overages to Assistant Manager.
• Performs administrative duties such as scheduling, maintenance of attendance records, vendor relations, and other related duties.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.
  
  

EDUCATION:

• High school degree or GED required.
• Associate’s degree (AA) or equivalent from two-year College or technical school preferred.
  
  

EXPERIENCE:

• 1-3 years supervisory experience and cash handling experience required;
• or equivalent combination of education and experience.
  
  

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

Oversees operations and employees within the Admissions department which includes, but not limited to: Pass Sales, Rental Services and Turnstiles. In addition to communicating needs with department team members as well as other departments, ensures that each area is running efficiently.

MAJOR RESPONSIBILITIES:

• Responsible for supervising employee workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships within UO to ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Ensures employees receive proper training and development. Ensures performance standards are established and reviewed with all employees.
• Monitors labor standards, projects labor needs, and explains shortages and overages to Assistant Manager.
• Performs administrative duties such as scheduling, maintenance of attendance records, vendor relations, and other related duties.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.
  
  

EDUCATION:

• High school degree or GED required.
• Associate’s degree (AA) or equivalent from two-year College or technical school preferred.
  
  

EXPERIENCE:

• 1-3 years supervisory experience and cash handling experience required;
• or equivalent combination of education and experience.
  
  

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE