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  1. Go to Settings.
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Business Process Analyst

Salary undisclosed
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Job Description: Business Process Analyst

Location: Remote (Occasional onsite meetings in Salem, OR)

Duration: Contract

Role Overview

Support the Oregon Public Utility Commission (OPUC) in mapping current-state business processes, identifying improvements, and drafting functional requirements for replacing the legacy BizApps system (VB6/SQL Server). Ensure compliance with FCC’s Lifeline Program standards to retain OPUC’s National Lifeline Accountability Database opt-out status.

Key Responsibilities

Current-State Analysis:

Decompose workflows for TDAP and OTAP modules via stakeholder interviews, system audits, and reverse-engineering legacy code (VB6/SQL).

Document processes using BPMN 2.0 diagrams and gap analysis.

Process Improvement:

Identify inefficiencies and recommend solutions aligned with FCC’s National Verifier standards (2016 Order).

Functional Requirements:

Define specifications for future-state system (TDAP/OTAP functionality, cross-departmental integration).

Ensure traceability to FCC compliance (e.g., 95% confidence-level eligibility audits).

Qualifications

Required:

5+ years in business process mapping for legacy systems (VB6, SQL Server).

Expertise in FCC Lifeline Program regulations (2012/2016 Orders).

Proficiency in BPMN 2.0, Visio, or similar tools.

Preferred:

Experience with public utility/government projects.

Knowledge of National Lifeline Accountability Database/Verifier workflows.