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Hospitality Manager

Salary undisclosed

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Forrest Solutions is seeking a dynamic Hospitality-Driven Operations Manager to oversee our Hospitality/Front of the House & Office Services departments. This pivotal role is perfect for a passionate hospitality professional who thrives in a fast-paced environment, excels in event management, and leads with a client-focused approach.

About the Role:

As the Operations Manager, you will be responsible for ensuring the seamless execution of catering events, overseeing office services, and maintaining the highest quality standards. You will lead a dedicated team of 5-6 associates and work closely with clients to curate exceptional experiences. This role also involves managing the print team, ensuring adherence to firm-wide quality control standards and completion timelines.

Key Responsibilities:

  • Catering & Hospitality Leadership: Coordinate and oversee all aspects of catering events, including menu planning, staffing, procurement, and logistics.
  • Barista Services: Oversee and ensure the smooth operation of barista services, including coffee and beverage preparation. Experience in barista services is highly valued.
  • Client Relations: Conduct consultations to understand client needs and provide tailored catering solutions.
  • Team Management: Hire, train, schedule, and evaluate catering and office services staff, fostering a culture of excellence.
  • Event Execution: Serve as the primary point of contact (alongside the Hospitality Lead) for clients during events, ensuring smooth operations and immediate issue resolution.
  • Operational Oversight: Supervise the Office Services department, including print team operations, with a focus on quality control and efficiency.
  • Compliance & Quality Control: Ensure all hospitality and office service operations comply with health, safety, and sanitation regulations.
  • Budget & Performance Management: Monitor costs, adhere to firm budgets, and analyze performance metrics to drive continuous improvement.
  • Strategic Collaboration: Partner with firm leadership and Forrest Solutions leadership teams to report on performance, financials, and strategic account reviews.

What We’re Looking For:

  • Hospitality Expertise: Proven experience in hospitality management, including event planning and execution.
  • Barista Experience: Hands-on experience in barista services, including coffee preparation and beverage management.
  • Leadership & Team Development: Strong leadership skills with experience managing and mentoring teams.
  • Operational Excellence: Ability to oversee multiple projects, maintain organization, and ensure seamless service delivery.
  • Client-Centric Mindset: Passion for providing outstanding customer service and fostering positive client relationships.
  • Financial & Strategic Acumen: Understanding of budgeting, cost control, and performance analysis.
  • Tech-Savvy: Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and other relevant technology.
  • Compliance Knowledge: Familiarity with food safety, sanitation regulations, and industry best practices.

Why Join Forrest Solutions?

At Forrest Solutions, we believe in creating exceptional experiences—for our clients, employees, and partners. We foster a culture of innovation, collaboration, and excellence. This is an opportunity to lead a talented team, grow within a dynamic organization, and make a meaningful impact in the hospitality and corporate services space.

Equal Opportunity Employer Statement:

Forrest Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable laws.

Join us in shaping exceptional experiences! Apply today!