Change Management Specialist
Our client, a top luxury apparel company, is looking for Change Management Specialist.
Key Responsibilities:
End users training plan coordination
• Creation and maintenance of quarterly blueprint for all product capability releases (blueprint maps out our quarterly change management deliverables to end users)
• Ensure accurate timelines and release schedules are mapped and accommodate user needs / impact/ team capacity
• Develop comprehensive training strategies for all product capabilities using brand calendars
• Manage training schedules and invitation process to end users (creation, scheduling, updates)
• Attending training to capture users feedback and questions to inform future CM deliverables
• Maintain user lists by user groups in shared locations
User resources management
• Maintain and evolve business facing SharePoint sites to ensure support, onboarding and easy access
• Update chat content to ensure up to date info is available
• Manage elearning updates and ensure all up to date content is available in Workday (including assigning pre-requisite trainings to users)
Adoption tracking
• Monitor and analyze system usage reports to evaluate user adoption and experience (monthly)
• Collect and analyze user feedback to identify areas for improvement for business process, system and onboarding (based on trainings/ onboarding schedule)
• Launch periodic satisfaction surveys to institute universal satisfaction measure and method to track it over time
• Serve as the liaison between end users and the capability team, manage feedback tracker/quotes and partner with capability team to ensure user feedback is translated into actionable enhancements/ recommendations (hits, misses, follow ups)
Communications Management
• Develop and distribute engaging communications regarding all product capabilities
• Create and deliver impactful presentations for various audiences including leadership, stakeholders, drivers in collaboration with capability team
Requirements:
• Industry Experience: 2+ years of experience in the fashion, retail, luxury, or a related field.
• End users training plan coordination experience
• 4+ years’ experience coordinating large change management initiatives
• 4+ years in Change Management communication
• Cross-Functional Collaboration: Demonstrated ability to navigate complexity, build relationships, and work effectively across all levels of an organization.
• Technical Proficiency: Strong skills in PowerPoint, Excel, and PMO systems, Teams/ SharePoint; Mural and Adobe XD