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Jobs or company...

Senior Team Lead

  • Part Time, onsite
  • Binbox, Inc
  • Washington DC-Baltimore Area, United States of America
Salary undisclosed
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Job description

Who we are: Binbox is an innovative technology company revolutionizing short-term storage solutions for people on the go. Using their cell phone or one of our kiosks, customers can locate, rent locker space, and store their items securely for the duration of their event. Our mission prioritizes a seamless and friendly customer experience. Binbox Inc. is growing fast and emerging in multiple markets, including office spaces, sports venues, and arenas.

Position: Senior Team Lead

Location: Various Venues in the DC metro area (Northwest Stadium, Capital One Arena, Audi Field, Nationals Park)

Reports To: Operations Manager

Job Description:

Binbox Lockers is seeking a dedicated Senior Team Lead to join our dynamic team. As a Team Lead, you will play a crucial role in ensuring the smooth execution of events, leading a team of enthusiastic staff members. Reporting to the Operations Manager, you will oversee event logistics, coordinate team activities, and uphold our high standards of customer service.

Qualifications:

  • At least 18 years of age
  • Authorized to work in the United States
  • Access to an iPhone or iPad during work shifts
  • Ability to lift/push/pull up to 75 lbs, walk, and stand for extended periods of time
  • Technical familiarity with downloading iOS and Android app technology
  • Ability to test, troubleshoot, and use tools (power drill, screwdriver, etc.) to adjust and repair all types of company lockers
  • Ability to work afternoons, evenings, weekends, and holidays
  • Reliable to report to work on time and work scheduled shifts/events
  • Flexible to remain onsite (indoors or outdoors) for the entire duration of the shift and, if scheduled, to stay until event responsibilities are completed
  • Professional, positive, and proactive attitude towards customers, staff members, and managers
  • 2+ years of Customer Service experience preferred
  • 2+ years of experience in troubleshooting software issues across various platforms is preferred
  • 1.5+ years of basic maintenance & repair experience with hardware and tools preferred
  • Bilingual (English and Spanish)

Responsibilities:

  • Lead a team of event staff members, ensuring proper coordination and communication.
  • Assist the Operations Manager in overseeing event logistics, operations, and staff management.
  • Ensure compliance with company dress code policy among team members.
  • Manage logistical and loading needs for events, including transportation of resources.
  • Conduct maintenance and repair work on company lockers before or during events.
  • Supervise setup and breakdown of event sites, ensuring adherence to company standards.
  • Inspect and test all company resources to ensure proper functioning.
  • Report equipment malfunctions and operational issues to the Operations Director.
  • Provide support to staff members, including managing customer-related issues and crowd control.
  • Coordinate break rotations for staff during events as required by law.
  • Act as the point of contact for event staff during events and troubleshoot operational issues.
  • Train and mentor team members on updated operating procedures and standards.
  • Collaborate with the Operations Manager to continuously improve event processes and procedures.

This role presents an exciting opportunity to lead a team and contribute to the success of our events. If you are a proactive leader with a passion for event management and customer service, we invite you to apply for this position.

Pay range

$23-$26 based on experience