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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
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CCaaS Tier 2 Support Analyst - Morning Shift

  • Full Time, onsite
  • NetVision Resources Inc.
  • On Site Hybrid, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified

Key Required Skills:

Experience with IT Help Desk Support, IT Service Manager tool, and documenting issues and troubleshooting.

Position Description:

  • Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team.
  • Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager.
  • Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution.
  • Triage requests to ensure accurate transfers and escalation of customer requests or issues.
  • Provide off-hour emergency support as needed.

Skills Requirements:

Foundation for Success (Basic Qualifications)

  • 3+ years of Help Desk/Desktop support experience.
  • 3 years of experience working with laptops running Microsoft Windows OS and Office365 suite.
  • 2 years of experience providing Tier 2 IT support services to customers.
  • 2 years of experience using an IT Service Manager application for logging tickets and requests.
  • Experience with using ServiceNow IT Service Management.
  • Strong problem-solving skills and the ability to work in a fast-paced environment.
  • Strong understanding of IVR terminology and services.
  • Must have strong communication and customer service skills
  • Good Interpersonal skills that demonstrate the ability to communicate with customers.

Notes: Monday Friday. This is for the morning shift and it will be staggered staffing from 6:30am to 3:30pm. Actual work hours are to be finalized by the CCaaS Service Manager

NetVision Resources, Inc. (NVR) is a fast-growing, IS9001, IS20000, CMMI DEV/2, MBE certified technology consulting and software development firm based out of the DC Metro area. To know more, please visit

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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