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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

SaaS Client Success Manager (Hybrid)

Salary undisclosed
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Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. Our office is located in the amazing Atlanta Tech Village.

Who We're Looking For

As a Client Success Manager (CSM) at Neighborly Software, you will manage a portfolio of clients with responsibility for their success, retention and account growth. CSMs will build relationships with clients to define goal outcomes, create success plans and coach and train users on our software. CSMs will develop subject matter expertise in the configuration and use of our software solution to meet individual client needs, and will coordinate with internal resources as necessary to ensure client satisfaction and success.

CSMs are part of a Client Relationship Team, which also includes Implementation Managers and Client Success Specialists (CSS).

****Application process STARTS with a Configuration Assessment****

What You'll Be Doing

As a Client Success Manager at Neighborly Software, you’ll get to:

  • Proactively and efficiently resolve Client Success inquiries via multiple channels of communication: phone, email, and ticket support inquiries
  • Maintain HUD industry knowledge and best practices to address questions and to suggest solutions to client inquiries
  • Educate clients on software features or additional functionality that will best meet their needs
  • Proactively nurture the client relationship to promote retention and expansion
  • Evaluate clients’ current processes and configure our solution to meet their needs while recommending Neighborly Software best practices
  • Enact a high level of attention to detail during add-on software configuration
  • Collaborate with teammates to conduct peer-reviews of configured solutions
  • Communicate with finance to ensure accurate invoicing is completed
  • Build a value-based relationship with clients to ensure overall use and satisfaction with our solution

Who you are and What you bring to the table

  • Minimum of 2 years in a client-facing, consultative role within a Technology-centric environment, specifically with SaaS
  • Experience writing and using basic HTML
  • Demonstrated passion about our mission of helping low and moderate-income households and neighborhoods
  • Excellent communication and presentation skills to effectively communicate information to internal and external stakeholders in person and in virtual environments
  • Potential to become an expert in our products and act as a SME of Housing and Urban Development (HUD) programs
  • Experience with Customer Relationship Management (CRM) Software
  • Self-starter with an entrepreneur mindset and the ability to be successful in a startup environment

Added Bonus if you have

  • Bachelor’s degree
  • Experience working with housing, economic, and community development organizations or Housing Authorities
  • Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Federal Programs such as CDBG, ESG, HOME, and HOPWA

Additional Requirements and Considerations:

  • The successful candidate must not be subject to employment restrictions from a former employer (non-compete) that would prevent the candidate from performing the job responsibilities as described.

Neighborly Software is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Neighborly Software maintains a drug-free workplace.