Help Desk Technician
Salary undisclosed
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RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Technician in Atlanta, GA.
Duties Include:
* Help Desk Technician will handle a high volume of tickets, averaging 35-40 tickets per day, effectively resolving issues or escalating as required
* Perform password resets and guide users through various workflows
* Utilize ServiceNow, our ticketing system, to log and manage support requests efficiently
* Troubleshoot technical problems using available knowledge articles and resources
* Collaborate with team members to ensure timely issue resolution and seamless customer experiences
* Use SCCM for remote assistance and support for end users
* Participate in a comprehensive 4-8 week training program to build proficiency and confidence
* Engage in ongoing training sessions to expand and update technical knowledge
* As a Help Desk Technician, you will maintain open communication with the team lead for regular touchpoints and feedback
* Cultivate a list of topics and areas where additional training or support is needed, and communicate these to leadership
* Display a team-oriented and thorough approach, consistently seeking to understand and assist users effectively
REQUIREMENTS:
* CompTIA A+ certification is required
* Experience in a Level 1 tech support role
* Experience with ServiceNow or similar ticketing systems
* Strong problem-solving skills and ability to troubleshoot technical issues
* Effective communication skills, both verbal and written, with a keen attention to detail
* Team-oriented mindset, with a willingness to collaborate and support colleagues
* Thorough approach to problem-solving, including a willingness to ask questions and seek understanding
* Patient and customer-focused demeanor when assisting users
* Adaptability to dynamic situations and a fast-paced work environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Help Desk Technician in Atlanta, GA.
Duties Include:
* Help Desk Technician will handle a high volume of tickets, averaging 35-40 tickets per day, effectively resolving issues or escalating as required
* Perform password resets and guide users through various workflows
* Utilize ServiceNow, our ticketing system, to log and manage support requests efficiently
* Troubleshoot technical problems using available knowledge articles and resources
* Collaborate with team members to ensure timely issue resolution and seamless customer experiences
* Use SCCM for remote assistance and support for end users
* Participate in a comprehensive 4-8 week training program to build proficiency and confidence
* Engage in ongoing training sessions to expand and update technical knowledge
* As a Help Desk Technician, you will maintain open communication with the team lead for regular touchpoints and feedback
* Cultivate a list of topics and areas where additional training or support is needed, and communicate these to leadership
* Display a team-oriented and thorough approach, consistently seeking to understand and assist users effectively
REQUIREMENTS:
* CompTIA A+ certification is required
* Experience in a Level 1 tech support role
* Experience with ServiceNow or similar ticketing systems
* Strong problem-solving skills and ability to troubleshoot technical issues
* Effective communication skills, both verbal and written, with a keen attention to detail
* Team-oriented mindset, with a willingness to collaborate and support colleagues
* Thorough approach to problem-solving, including a willingness to ask questions and seek understanding
* Patient and customer-focused demeanor when assisting users
* Adaptability to dynamic situations and a fast-paced work environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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