Job Summary and Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing store partners, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks mission and values.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for store partners, developing organizational capability, and modeling how we work together:
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for store partners.
• Displays a customer comes first attitude by training and holding partners accountable for delivering world-class customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to store partners to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Monitors and manages store staffing levels to ensure partner development and talent acquisition plans will achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately to ensure effective store operations.
Business Requirements
- Providing functional expertise and executing functional responsibilities:
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Solicits customer feedback and proactively researches local markets to understand customer and community needs.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Staffing and Scheduling, Teaching and Training, Inventory, Cash Handling, Clean and Maintained Stores and Business Analysis.
• Uses discretion in accessing retail support partners to support store operations and to execute district and regional initiatives.