
Desktop Support Specialist
Location: Southeastern U.S. Region
Employment Type: Contract
Description:
* The Technical Support Specialist is responsible for IT installation, support, coordination, training, problem-solving, and resolving various hardware and software issues.
* Under the general supervision of leadership, this role will support multiple locations, providing technical assistance to staff and ensuring smooth IT operations.
Required Skills:
* Strong customer service skills, demonstrating professionalism and a problem-solving approach.
* Experience monitoring and resolving helpdesk tickets promptly and professionally.
* Ability to install and support computer and tablet hardware, including peripheral devices such as monitors, point-of-sale equipment, printers, scanners, and disk drives.
* Experience installing and maintaining network equipment, including wireless access points and telephony devices.
* Ability to provide primary support for access control systems and troubleshoot related issues.
* Experience diagnosing and resolving system hardware, software, and user-related issues.
* Ability to evaluate hardware and software for efficiency, reliability, and compatibility with existing infrastructure.
* Strong communication skills to train users on equipment and software usage.
* Experience troubleshooting software and hardware failures and implementing solutions.
* Familiarity with remote desktop management tools and software deployment.
* Capability to create and manage desktop and laptop images.
* Ability to maintain accurate inventory records of hardware, software, and peripherals.
* Strong analytical and troubleshooting skills for resolving technical issues efficiently.
* Proven ability to adapt to new technologies and implement best practices.
Desired Skills:
* Experience supporting enterprise applications such as customer relationship management (CRM) or financial software solutions.
* Working knowledge of account management and permission settings within enterprise directory services.
* Familiarity with common operating systems, including various versions of Windows and macOS.
* Hands-on experience with imaging system tools.
* Strong teamwork, task management, and time management skills.
* Effective research and reporting capabilities.
* Ability to troubleshoot network and telecommunications connectivity issues.
* Outstanding customer service and interpersonal communication skills.
Compensation:
Pay Range: $25-$30/Hr
Benefits:
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