IT Support Specialist

IT Support Specialist

***U. S Citizenship Required***

We are looking for an IT professional to provide on-site Tier 2.5 support at one of the below locations. This includes planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Site locations:

Battle Creek, MI

Dayton, OH

Columbus, OH

Ft. Belvoir / Springfield, VA

Philadelphia, PA

Warner Robbins, GA

Richmond, VA

Tracy, CA

New Cumberland, PA

Oklahoma City, OK

Job Responsibilities

• Diagnosing and resolving problems in response to customer reported incidents


• Planning and analysis of work processes,


• Researching and reporting trends and patterns of problems


• Developing training materials and performing computing/information system training sessions,


• Developing and maintaining problem tracking databases,


• Installing, troubleshooting, and maintaining hardware and software,


• Performing backup and recovery operations


• Consulting with users to identify needs and requirements


• Conducting feasibility studies and trade-off analyses


• Preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices


• Support spans desktop, server, and network components.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience;


• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Security/Certification Requirements

• Security + Certification


• Sensitivity Level: IT-I Critical Sensitive


• Computing Environment: MCSE: 2012, MCSA:WS2012, MCSE 2016, MCSA:WS2016, MC Azure SAE, Microsoft Certified Azure SEA, Microsoft Certified Azure Administrator Associate or DLA approved CE.


• Must have IA and Computing Environment Certifications PRIOR to starting

Other Preferred Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows 7 & 8, Windows Servers, Microsoft Office and SharePoint 2013, Microsoft Lync 2013.


• Applies standard methodology, techniques, procedures and criteria.


• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.


• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.

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