IT - Software Developer III Production Support Analyst - Senior
Job Title: IT - Software Developer III Production Support Analyst - Senior
Location :Remote
Overview:
The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and client customers.
This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations.
Will lead incident response calls and contribute / create after action reports.
Required Skills/Experience:
Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
Demonstrated experience using SQL query on Oracle Databases to perform Database lookups Strong knowledge of one or more of the following:
Incident Management Ability to lead as a Critical Incident Manager to restore production applications impacting events
Ability to quickly respond to system alerting to reduce application downtime to customers
Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
Effective liaison between business and technical teams
Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time Desired experience using:
Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
Experience with cloud monitoring tools such as Google Cloud Platform Cloud Monitoring (Stackdriver) is a plus. Additional Required Skills/Experience:
A minimum of thirteen (13) years experience in software development, with at least 4 years experience in Web-based design/development;
A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred;
Able to perform all functional duties independently;
Experience training/mentoring less experienced personnel;
Moderate knowledge of and experience with designing, developing, implementing, and maintaining complex Web-based software systems;
Moderate experience developing/supporting software applications using Java and more than one of these software technologies: Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic, JavaScript, MS Access, HTML;
Moderate experience collaborating with end users to define new Web-based software system requirements;
Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals;
Able to obtain Postal clearance;
Excellent communication skills. Additional Provisions:
Must be able to obtain a Position of Public Trust Clearance
Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
Once candidate s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or his/her designated representative.
Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.