Behavioral Operations Specialist

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we'll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.
  
  

This is just the beginning for Cerebral, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for an experienced Behavioral Operations Specialist to join our Behavioral Operations Team. As a Behavioral Operations Specialist at Cerebral, you will manage the onboarding and day-to-day operations of a group of Therapists, establishing an environment where Therapists meet all expectations to enable Cerebral to attain our mission of democratizing access to high-quality mental health care for all. The Behavioral Operations Specialist will work with the clinical leadership team to onboard, train new hires, implement new processes, ensure compliance with policies and procedures and manage individual performance.

Who you are:

• Bachelor's degree and 3+ years healthcare operations management experience
• Preferred: Independently licensed or license eligible (e.g. LCSW, LMFT, LPCC) with an MA in a clinical domain (e.g. MSW, MFT)
• Staff management preferred, specifically experience with 1099 independent contractor workforce
• Experience managing the onboarding, training, and ongoing development of direct reports
• Excellent communication skills including clear written communication. Ability to effectively coordinate with cross-functional teams (recruiting, HR, IT, etc.)
• Root cause oriented, you are eager to understand issues, problem-solve and implement solutions
• Strong emotional intelligence, ability to adapt leadership style to individual needs of team members, maintaining high morale across diverse teams
• Experience with data analysis and developing data-driven recommendations to drive operational strategy and decisions
• Detail-oriented multitasker, you are able to effectively prioritize multiple tasks
• Experience working in a fast-paced or startup environment
• Proficiency in Google Suite required
• Experience with Airtable, JIRA, and Looker preferred
• Preferred: MBA, MHA or similar
  
  

How your skills and passion will come to life at Cerebral:

• Onboard, train and support day-to-day operations of the Therapy and Care Counselor teams
• Ensure compliance with Therapy team policies and procedures
• Support day-to-day Therapy questions related to processes and expectations
• Address operational issues as they arise, and collaborate with other members of the Clinical Operations team to problem solve as needed
• Monitor KPIs and address deficiencies
• Responsible for key process and outcomes metrics of the Therapy team across the clinical delivery domain
• Review and analyze data, diagnose areas of opportunity, develop and implement improvement plans
  

What we offer:

• Mission-driven impact:
• Shape the future of the #1 largest and fastest growing online mental health care company in the world
• Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
• Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
• Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
• Total compensation includes equity / stock options
• Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
• Unlimited PTO - we encourage taking the time you need to relax and recharge
• Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and "No Meeting Wednesdays"
• Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
• Access to free Cerebral therapy services (up to 7 sessions per year)
• Medical travel expense health reimbursement arrangement
• Paid parental leave after 3 months
• Culture & connectivity:
• Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
• Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
• Virtual social events enable us to build a sense of community and connect on a more personal level
• Optional in-person local meetups for major hub cities
  

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains
  
  

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. "Cerebral" is the brand name commonly used by Cerebral, Inc. and CMG.