MV Title Consultant I

Position Responsibilities

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Responds to questions and inquiries via telephone, email, or in-person from SOK customers and/or Licensed Operators (LO’s).
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO’s, research through NCIC and write up instructions.
• Processes all title corrections that require payment.
• Reviews documents and writes up title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general question through Teams for the SOK phone bank and MV team.
• Provides backup coverage for the store at SOK HQ when necessary, including VIN inspections.
• Other duties as assigned.
  
  

Knowledge, Skills, & Abilities

• Level I – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.
• Level I – Ability is required to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others
  
  

LEVEL DESCRIPTORS

Specialist

• The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions
  
  

Education & Experience

The preferred minimum qualifications for this position are:

Level I

• An Associate’s Degree in any field
• OR two (2) years of experience in a related field,
• OR equivalent combination of education and experience
  
  

Special Requirements

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.