Business System Analyst

Title: Business Application Specialist I

Location: Virginia, US

Work arrangement: Onsite

Duration: 1 year

Class Summary

Provide department level business application or functional support for a user agency by performing

information technology system operations to include network or server-based applications; participate in acceptance testing; serve as department application power user; assist management in assessing a user organization s information technology needs; evaluate the efficiency and effectiveness of current

department application processing and recommend enhancements or coordinate resolution of problems; coordinate efforts with the appropriate staff of the vendor and the Department of Communications and Information Technology (ComIT); and perform related work as required.

Generally work under, or in close association with, a Business Applications Specialist II or another

position with similar skills. May coordinate department s business application processes where

network/server-based applications are relatively limited in scope.

Representative Work Functions and Responsibilities

• Perform day-to-day user support and improvement analysis of specialized computer applications in a network or server environment for a department; and serve as a power user.
• Analyze business operations
• Identify business needs and business process improvements
• Study, research, and conduct cost/benefit analyses evaluating existing or proposed specialized department applications independently or as a member of a team
• Conduct discussions with department staff to review, evaluate, and analyze existing specialized department applications to define problems and information processing requirements, and to recommend procedural and operating improvements
• Evaluate specialized department application system performance and make recommendations for increased efficiency.
• Represent the department in new system implementations and coordinate additional departmental participation as needed
• Participate in the evaluation of design elements; assist in diagnosing and resolving application issues; and distribute reports.
• Assist ComIT with, and participate in, acceptance testing; report system defects to vendor and recreate problems in test environment to identify user or system errors; assist in determining causes of system problems and work with vendor and ComIT staff to determine appropriate corrective actions
• Provide liaison with ComIT and vendor for disaster recovery; work closely with vendor and ComIT technical staff; and act as intermediary between users and ComIT staff to resolve user and system problems.
• Contribute to development of user training materials, general guidelines, and policies for the use of departmental data, and may coordinate these tasks; participate in department system training workshops,product demonstrations, and conferences
• Conduct user training; develop and provide briefings for staff on specialized department application services and components; and provide assistance to other staff as

needed.

• Assist, as needed with the maintenance and inventory of agency hardware and software.
• Stay abreast of technology changes.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less.
• Individual assignments will be determined by the supervisor based on then

current workloads and department needs.

Performance Standards

• Effectively perform daily operation of specialized computer applications; accurately analyze business operations
• Conduct appropriate research for cost/benefit analyses in a timely manner; appropriately

conduct discussions with staff to review, evaluate and analyze existing specialized applications and defines problems effectively, making recommendations; accurately identify business needs and process improvements

• Represent the department in a professional and appropriate manner in new system

implementation and appropriately coordinate department participation; effectively assist team members with and participate in testing

• Effectively assist ComIT staff with troubleshooting and determining appropriate corrective actions
• Efficiently develop user training manuals; assist, as needed, vendor with inventory of agency hardware and software; work productively with vendor and ComIT technical staff;

effectively develop briefings for staff on specialized department application services; and continuously

• Stay abreast of technology changes.

Minimum Qualifications

• Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills,and abilities.
• May be required to have or obtain a valid driver s license.

Special Requirements

All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Knowledge-Skills-Abilities Required to Perform Satisfactorily

1. Knowledge
2. Knowledge of departmental operations, processes, and procedures.
3. Knowledge of capabilities of information technology software, hardware, and network

communication technology.

1. Knowledge of basic, effective processes, methods, and techniques to analyze and evaluate

business operations.

1. Skills
2. Skill in problem solving and non-technical troubleshooting to solve day-to-day

problems.

1. Skill in the use of microcomputers and state-of-the-art desktop productivity software.
2. Skill in prioritizing issues, problems, and concerns to determine how best to apply

available resources and identify when to request additional assistance.

1. Skill in dealing with citizens and employees tactfully.
2. Skill in training application users in enterprise software.
3. Skill in leading/facilitating meetings.
4. Skill in creating business solutions with enterprise software.
5. Abilities
6. Ability to analyze and evaluate administrative processes and procedures for automation

purposes.

1. Ability to communicate effectively both orally and in writing.
2. Ability to train employees in the use of software.
3. Ability to prepare user manuals.
4. Ability to translate technical terminology into terms understandable to management and

employees.

1. Ability to establish and maintain effective business relationships.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.