Technology Manager

Position Title: Technology Manager

Reports to: President

Department: Business and Product Development

Classification: Exempt

Summary

Our company designs, manufactures and services high-precision lathes, mills and other machinery used to create contact lenses and intraocular lenses. The Technology Manager position will be responsible for leading and developing the Engineering, Software, Applications and Technical Services resources of the company in the design, development and service of new and existing products, as well as creating and testing product enhancements and product redesigns. Evaluates the potential and practicality of products in development, helping to ensure the company delivers best-in-class products and services.

Essential Responsibilities

1. Works with upper management and product development team to create and implement plans and objectives for the product roadmap and strategies for growth.
2. Works with all interested parties to identify and define specifications, analysis, test protocols, and statements of work, for existing product developments and new projects.
3. Manages Product Development and Technical Service teams to ensure IT and Service projects are completed on time and up to company standards.
4. Establishes project management and quality standards and methods that ensure on-time and in-scope delivery.
5. Ensures technical support resources are correctly scheduled, allocated and communicated with all invested parties internal and external.
6. Implement regular internal reporting standards and distribution on all projects, revenue-based activities and follow-ups to ensure full and complete knowledge sharing aimed at improving company quality of delivery and timeliness. Oversees the development of technical estimates, work plans, methodologies, and deliverables.
7. Conducts skills assessments, training, and initiatives to develop the project delivery team.
8. Monitors all project milestones and design of technical status reports. Ensures that risk is analyzed and mitigated for each project.
9. Collaborate extensively with operations, applications, sales and technical support to improve process efficiencies and improve the quality of the company's products.
10. Assess and report progress in meeting department objectives.
11. Oversee and attend applicable events and conferences, as needed.
12. Has deep and broad knowledge of electro-mechanical technology.

Required Education and Experience

A bachelor's degree or higher in computer science, engineering or IT related field.

Managerial Supervisory experience - preferably in an engineering or manufacturing company.

Project management experience (3+years).

Demonstrated experience running revenue generating support and service teams.

Experience with motion control systems and machine drawings (CAD). Single point diamond turning experience (highly preferred)

A good understanding of CAD/CAM functionality and application.

Awareness of regulatory and safety rules and regulations.

Competencies

Technical project management

Superior leadership and change management skills

Ability to lead by example and instill a sense of purpose in others

Computer design or engineering skills

Analytic and detail oriented

Strong communication skills, both verbal and written

Project planning, implementation and administration

Project documentation and evaluation

Project lifecycle management (PLM)

Stakeholder management

Global and cultural awareness

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