Service Coordinator- Heavy Machinery / Heavy or Construction equipment manufacturing experience
Service Coordinator- Heavy or Construction equipment manufacturing experience
Denton, TX (On-Site role)
Full Time
Key Performance Indicators / Duties & Responsibilities
1. Focus on the supports to client dealers and customers.
2. Using various strategies and tools to provide effective solutions to customers' and dealers' concerns.
3. Providing technical support for client products to dealers and customers.
4. Communicating with dealers, spare parts team, sales team and workshop team etc to ensure that services and parts are delivered effectively.
5. Responsible for handling warranty cases of client products.
6. Providing product training and service training for dealers and customers.
7. Collectiing feedback and suggestions from dealers and customers, work with client's team to improve machines.
8. Providing recommendations about new features and product improvements.
9. Complete other related tasks arranged by the manager.
Service Coordinator- Heavy Machinery1Coordinator,Machine,Heavy machineN/ASalariedUnited States