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Project coordinator

Salary undisclosed

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Hybrid in Houston, TX- 4x onsite Mon- Thurs, Fri work from home.

We are seeking a highly organized and proactive Program Coordinator to join our internal customer support team. The ideal candidate will be responsible for coordinating various programs and initiatives while also providing hands-on support to ensure smooth operations and excellent customer service.

Must haves:

  • Service Now experience is a must have
    • Power Bi Experience is a must have
    • This person will be managing and tracking deadlines along with other responsibilities in this JD.
    • This person will be partnering up with 5 members of the team, and have support from a Sr. PM
    • Looking for someone with 1-4 years of experience who is very tenacious!

Key Responsibilities:

  • Coordinate and manage internal programs and projects, ensuring timely completion and alignment with company goals.
  • Act as a liaison between different departments to facilitate communication and collaboration.
  • Provide direct support to the internal customer support team, addressing inquiries and resolving issues promptly.
  • Develop and maintain documentation, including project plans, status reports, and process guidelines.
  • Assist in the creation and implementation of training materials and sessions for team members.
  • Monitor program performance and provide regular updates to management.
  • Identify areas for improvement and recommend solutions to enhance efficiency and effectiveness.
  • Bachelor's degree in Business Administration, Project Management, or a related field.
  • Proven experience in program coordination or project management.
  • Strong organizational and multitasking skills.
  • Superior follow up skills
  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite and project management tools.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset with a focus on delivering high-quality results.
  • Preferred Qualifications:
  • Experience in customer support or a related field.
  • Understanding and use of data analysis reports
  • Knowledge of internal support processes and best practices.
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