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Customer Service Representative

Salary undisclosed

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Company Description

Brandt Construction

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Handle customer complaints and concerns with empathy, working towards satisfactory resolutions
  • Process orders, refunds, and exchanges accurately and efficiently
  • Maintain up-to-date knowledge of company products, services, and policies
  • Collaborate with other departments to address complex customer issues
  • Document customer interactions and update account information in our customer service software
  • Identify and escalate priority issues when necessary
  • Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience
  • Multi-task effectively in a fast-paced environment while maintaining attention to detail
  • Adapt to changing customer needs and company policies with flexibility and professionalism

Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and keen attention to detail
  • Proficiency in customer service software and MS Office applications
  • Demonstrated ability to multi-task and manage time effectively in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to remain calm and professional in challenging situations
  • Flexible schedule, including availability for evenings, weekends, and holidays as needed
  • Basic typing and data entry skills
  • Willingness to learn and maintain knowledge of company products and services (training will be provided)
  • Strong organizational skills and ability to prioritize tasks efficiently
  • Collaborative mindset and enthusiasm for working in a team-oriented environment
  • Commitment to delivering high-quality customer service with a friendly and professional demeanor