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Customer Service Representative
Salary undisclosed
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Company Description
Brandt Construction
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.
Brandt Construction
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Handle customer complaints and concerns with empathy, working towards satisfactory resolutions
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to address complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience
- Multi-task effectively in a fast-paced environment while maintaining attention to detail
- Adapt to changing customer needs and company policies with flexibility and professionalism
- Excellent verbal and written communication skills
- Strong problem-solving abilities and keen attention to detail
- Proficiency in customer service software and MS Office applications
- Demonstrated ability to multi-task and manage time effectively in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to remain calm and professional in challenging situations
- Flexible schedule, including availability for evenings, weekends, and holidays as needed
- Basic typing and data entry skills
- Willingness to learn and maintain knowledge of company products and services (training will be provided)
- Strong organizational skills and ability to prioritize tasks efficiently
- Collaborative mindset and enthusiasm for working in a team-oriented environment
- Commitment to delivering high-quality customer service with a friendly and professional demeanor