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System Administrator

Salary undisclosed
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Job Title: Device and Network Administrator

Location: Sacramento, CA - with ability to travel between Exton, PA and Sacramento, CA

Job Summary

The Device and Network Administrator is responsible for providing on-site support for device and network-related issues. This role includes managing the lifecycle of IT devices, supporting mobile device management, troubleshooting network issues, and ensuring smooth IT operations within the office. The position requires hands-on experience with laptops, printers, scanners, mobile devices, and network infrastructure.

Key Responsibilities

  1. Device Management (Laptops, Printers, Scanners, Network Devices) 8x5 Support
  • Provide on-site troubleshooting and support for laptops, printers, scanners, and other IT devices.
  • Perform hardware diagnostics, repairs, and replacements as needed.
  • Manage device provisioning, including setup, deployment, and decommissioning.
  • Maintain an inventory of IT assets, ensuring up-to-date tracking and documentation.
  • Coordinate with vendors for hardware repairs and warranty claims.
  1. Mobile Device Management (MDM) 8x5 Support
  • Administer and support mobile devices using Intune.
  • Enforce security policies on company mobile devices.
  • Provide troubleshooting support for Intune-enrolled devices.
  • Ensure device compliance with organizational security policies.
  • Assist users with device enrolment, configuration, and connectivity issues.
  1. Office Network Support
  • Provide first-level support for office network issues (LAN, Wi-Fi, VPN).
  • Assist in the configuration and maintenance of network devices (routers, switches, access points).
  • Monitor network performance and escalate issues to the network team when necessary.
  • Support employees with connectivity issues, IP conflicts, and network authentication problems.
  • Ensure proper network security measures, including firewall rule adherence and access control policies.
  1. Device Lifecycle Management
  • Maintain inventory and asset management records for IT hardware.
  • Oversee the procurement, deployment, and retirement of IT devices.
  • Conduct periodic device audits to ensure optimal usage and compliance.
  • Develop and implement hardware refresh strategies to keep technology up to date.
  1. On-Site IT Support
  • Serve as the first point of contact for all IT-related issues within the office.
  • Respond to support tickets related to device, network, and mobile issues.
  • Collaborate with remote IT teams to troubleshoot and resolve complex issues.
  • Assist in IT onboarding and training for new employees.
  • Document common troubleshooting steps and create knowledge base articles for end users.

Qualifications & Requirements

Required Skills & Experience:

  • 5+ years of experience in IT support, device management, and network administration.
  • Hands-on experience managing laptops, printers, scanners, and mobile devices.
  • Strong knowledge of Microsoft Intune and mobile device management (MDM).
  • Basic networking skills, including LAN, Wi-Fi, VPN, and network troubleshooting.
  • Experience with Windows, macOS, and mobile operating systems (iOS, Android).
  • Familiarity with Active Directory (AD) user and device management.
  • Strong problem-solving and troubleshooting skills in an IT environment.

Preferred Qualifications:

  • Certifications such as:
    • CompTIA A+ (IT Support & Device Management)
    • CompTIA Network+ (Networking Basics)
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
  • Knowledge of cloud-based device management solutions.

Key Competencies & Soft Skills:

  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Proactive mindset for problem identification and resolution.
  • Willingness to collaborate with cross-functional teams.

Work Environment & Schedule:

  • Support Coverage: 8x5 (Monday-Friday).
  • On-site role with occasional after-hours support for critical issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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