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Jobs or company...

Workstation Specialist (Support PC Hardware/Software)

  • Full Time, onsite
  • SR International Inc.
  • Hybrid80% onsite & 20% remote, United States of America
Salary undisclosed
Checking job availability...
Original
Simplified

POSITION DESCRIPTION:

PennDOT seeks a skilled Workstation Specialist to support PC hardware/software installation, troubleshooting, and configuration across multiple offices, field sites, and remote locations within District 9, including Bedford, Blair, Cambria, Fulton, Somerset, and Huntingdon counties. The role involves providing Tier 2 IT support and working with the PennDOT IT team to ensure system functionality and user satisfaction.

Key Responsibilities:

  • Install, configure, and troubleshoot PC hardware, peripherals, and software in network and standalone environments.
  • Provide direct support for workstation-related issues and troubleshoot problems via phone, email, or in-person.
  • Perform hardware upgrades and resolve software issues using diagnostic tools.
  • Support Cisco VPN, SCCM, and mobile iOS devices, including troubleshooting and issuing devices.
  • Install and maintain premise cabling (Cat5e/6), printers, and multifunction devices.
  • Maintain accurate equipment inventory and coordinate deliveries/pickups.
  • Assist with telecommunication equipment, including VoIP and web conferencing tools.
  • Travel as needed for training and supporting other districts.

Required Qualifications:

  • Valid driver s license and ability to travel to various locations.
  • 2+ years of experience installing and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
  • Experience with Remedy ticketing systems, premise cabling, and supporting laptops/docking stations.
  • Strong attention to detail, customer service skills, and ability to work in a fast-paced environment.
  • Ability to document technical processes and work independently.

Preferred Skills:

  • Experience with Cisco VPN router support, Active Directory, and Microsoft SCCM.
  • Familiarity with Hyena System Management Software and process documentation.
  • Experience in project management and team leadership.

Additional Information:

  • Local candidates in the Hollidaysburg, PA area is preferred.
  • Occasional travel to other districts or overnight travel for training may be required.
  • Candidates must be comfortable working in construction sites and around large fleet equipment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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