Region Operation Manager

Description

Nyquist, a PSE GROUP company, is seeking a bilingual Region Operation Manager. This role is responsible for making sure each store in the region runs smoothly, cleanly and in compliance with company standards. The Region Operations Manager accomplishes this by implementing best operational practices by utilizing SOP’s across the region.

About PSE Group

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

Requirements

ESSENTIAL DUTIES:

• Ensure effective operation of stores in accordance with specific location performance standards as set by Company policy.
• Monitor operations to optimize performance potential.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries within given deadlines as required by management.
• Ensure that Store Managers train and cross train personnel in their duties utilizing Company training aides including Company recommended programs.
• Assist in interviewing and developing store personnel as needed.
• Ensure staffing levels and employee schedules are determined and implemented accordingly.
• Know the job duties of reporting personnel and ensure their completion to Company standards.
• Process sales transactions using POS devices and Company guidelines
• Implement bi-monthly Store Audits.
• Implement ComCept WMS at the store level, to gain efficiencies and accuracies in the pulling and receiving process.
• Direct and guide reporting managers in the performance of their job duties.
• Identify potential problems and work through with sales support network.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.
• Give immediate attention to customer comments and complaints and mediate to resolution. Complete the appropriate nonconformance or corrective action form and forward accordingly.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders, including mixing paint.
• Monitor safety standards to ensure compliance with Company and Governmental regulations.
• Monitor and ensure the implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.
• Develop and implement collaborative processes to insure Industrial and Automotive are working together as one cohesive business unit.
  
  

Qualifications And Skills

• Bachelor’s Degree in Business, Finance or related field, or
• Bilingual in English and Spanish
• 5+ years’ experience in inventory, distribution and operational procedures.
• Experience in paint coatings
• In-depth understanding of distribution workplaces.
• Excellent written and verbal communication skills.
• Efficient in Microsoft office products; Excel, and Word
  
  

Physical Requirements

• Sitting, standing, bending, lifting of files and catalogs.
• Lifting up to 50-pounds, occasional 100-pounds.
• Computer work will be approximately 25% of your time.
  
  

Training

• Attend various seminars and training as required.
  
  

Other Requirements

Ability to work all scheduled hours as needed. If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed and able to operate vehicle in accordance with state law including commercial drivers license if required. Must have acceptable driving record from State Motor Vehicle Bureau. Overnight travel may be required on an occasional basis.