Epicareer Might not Working Properly
Learn More

Infra Service delivery Manager

Salary undisclosed

Checking job availability...

Original
Simplified

Job Title: Infrastructure Service Delivery Manager

Location: Spokane, WA (Onsite)

Fulltime

Job Description:

  • Expertise on experience and knowledge on infrastructure components Platform, Backup, storage, and Network.
  • Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA/KPI's.
  • Experience in handling & managing 24*7 projects & offshore team.
  • Hands on experience on patching - Servers on a monthly/regular interval.
  • Perform the Production Database patch activities.
  • Update / upgrade the network components as part of regular patching.
  • Knowledge on Cloud based infrastructure solutions.
  • Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
  • Building customer Relationship and management.
  • Responsible for business growth and bring in new opportunities.
  • Onsite customer facing role with onsite offshore delivery support model.
  • Closely works with Offshore tower leads & team members.
  • Enable right support from respective technology towers for the smooth service delivery.
  • Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority/outages, engaging the right technical team and 3rd Party stakeholders)
  • Ensure resources, capabilities, and capacity to meet Customer requirements.
  • Responsible for resource fulfilment as per the requirement.
  • Responsible for Operation Review Meetings (Weekly/Monthly/Quarterly) with customer counterparts Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
  • Preparing the reports based the requests & requirements from customer & internal team.
  • Support account for revenue growth by managing high profitability.
  • Identify the enhancement area's and bring in the necessary improvements.
  • Ensure proper communication between onsite, offshore and Customer teams.
  • Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
  • Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
  • 24*7 project flexible with the work schedule and support during off business hours for any need / priority issues.

Skills

Mandatory Skills :

  • NOC
  • IT Infrastructure
  • Command Center
  • Server
  • Storage
  • Network

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job