Social Media Community Manager

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT

MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA’s second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).

BUILD IT

RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT

RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary

Riviera Dining Group is seeking a highly skilled Social Media Community Manager to join our team. The Social Media Community Manager will serve as the intermediary between our brands and our target audience, representing the voice, character, and principles of our brands through a variety of means, including community support, online interaction, and influencer relationship building. The primary objective of this role is to foster the establishment and credibility of our brand in both virtual and real-world settings. If you possess a strong passion for relationship-building and community development, we welcome your application. As a Social Media Community Manager at RDG, some responsibilities may include, but are not limited to, the following:

Responsibilities

• Monitoring and responding to comments and messages on social media platforms to engage with the community and address any questions or concerns.
• Identifying trends and patterns in customer feedback to provide insights to the broader team and improve the brands’ services and messaging.
• Building relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated content.
• Managing influencer outreach for brand collaborations and/or partnership opportunities
• Managing Riviera Dining Group’s social media posting calendars
• Creating a community building strategy for Riviera Dining Group social media accounts to engage & inform RDG employees, investors, etc of upcoming hirings, announcements, partnerships, etc
• Escalating issues and customer complaints to appropriate internal teams to ensure timely and effective resolution.
• Developing crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputation.
• Managing and moderating online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation.
• Collaborating with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goals.
• Working with social media listening and analytics tools to monitor brand mentions and sentiment online and adjusting community strategies accordingly.
• Staying up to date with industry trends and best practices in community marketing and social media.
  
  

Requirements/Qualifications

• Bachelor's degree in marketing, communications, business, or a related field.
• 2 years of experience in community management, social media management, or a related field.
• Hospitality experience is required.
• Strong written and verbal communication skills, with the ability to effectively engage with diverse audiences.
• Excellent interpersonal skills and the ability to build relationships with customers, influencers, and partners.
• Familiarity with social media platforms and management tools, including canva or Iconosquare.
• Understanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chats.
• Knowledge of content marketing best practices.
• Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously.
• Strong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively.
  
  

Physical Demands And Work Environment

• General office assignments-(typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.